Senior Operations Associate, Implementation

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role

We are seeking an experienced Operations Associate to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.

This role is entirely remote-based with travel requirements up to 50%

What You'll Do

• Drive activation projects for new strategic clients, from kickoff to go-live and steady state

• Define and standardize implementation methodologies and best practices across the organization

• Develop and execute comprehensive implementation plans aligned with client objectives and timelines

• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation

• Configure and customize Commure solutions to meet specific client requirements and workflows

• Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics

• Create and maintain data pipelines and analytics workflows to monitor implementation progress

• Develop SQL queries and scripts to analyze client usage patterns and adoption metrics

• Design and deliver training programs for various user groups (providers, staff, administrators)

• Establish and track key performance indicators (KPIs) to measure implementation success

• Build automated reporting solutions to track implementation progress and success metrics

• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive continuous improvement of implementation processes based on metrics and feedback

What You Have

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field

• 3+ years of experience in SaaS technology, healthcare technology or a similar role

• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)

• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously

• Superior communication and presentation skills, particularly with stakeholders

• Experience with change management and stakeholder engagement at enterprise scale

• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Nice to Have

• Experience with AI/ML technologies in healthcare

• Strong understanding of healthcare workflows and EHR systems (especially Epic)

• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools

• Ability to write and understand basic JavaScript/SQL for customizing implementations

• Background in clinical documentation or medical scribing

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.