Senior Operations Specialist

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team!

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

The Senior Operations Specialist is a high impact individual contributor role focused on implementing and maintaining solutions to operational opportunities across Digible.

This role partners closely with the Director of Business Operations, the Senior Business Analyst, Agency leadership, and Shared Services, including our global delivery partners to analyze workflows, design scalable processes, and improve how work gets done across the organization. The Senior Operations Specialist plays a critical role in standardizing processes, enabling automation, and improving visibility into how work is performed in a way that supports efficiency, capacity planning, and long term scale.

Success in this role requires strong communication and influence, analytical thinking, comfort working within systems and workflows, and a bias toward action and continuous improvement.

Why Now

Digible is entering a new phase of scale driven by global expansion and AI. As we scale, we need clearer visibility into how work flows through the organization, how capacity is deployed, and where efficiency can be improved. 

To scale sustainably, we must move beyond informal or inconsistent processes and build systems that provide visibility without burden, structure without rigidity, and efficiency without sacrificing quality. We need better representation of work inside our systems, stronger standardization across teams, and smarter methods for understanding effort and throughput across key workflows.

This role helps build that foundation for durable and scalable growth.

You’ll love this job if you:

• Are a problem solver who enjoys turning messy, ambiguous processes into clear, scalable systems
• Think in systems, naturally seeing how people, processes, and tools connect and influence one another
• Are execution-oriented, motivated not just to design solutions but to implement, refine, and sustain them
• Are curious and analytical, leveraging qualitative and quantitative data to uncover insights and drive meaningful improvement.
• Influence effectively across teams, building alignment and driving outcomes without direct authority
• Find energy in reducing friction, enabling teams to focus on high-impact, value-creating work

What you’ll do:

Process Analysis and Workflow Design

• Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks
• Design scalable process improvements with stakeholders
• Standardize inconsistent operational practices
• Document workflows that support long-term scale
• Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective.

SOP Development and Process Enablement

• Create and maintain centralized documentation
• Ensure materials support onboarding and training
• Increase the amount of work managed within the Taskray workflow systems

Governance and Adoption

• Define ownership of systems and workflows to prevent process drift
• Drive adoption of standardized processes and tools
• Support change management initiatives
• Monitor usage and adjust processes to reduce friction

Work Visibility and Capacity Enablement

• Partner with the Senior Business Analyst to track and report on capacity & utilization metrics
• Monitor workflow shifts and bottlenecks impacting SLAs and cycle times
• Surface insights to support staffing prioritization and workload distribution
• Implement low burden methods to capture effort and workflow intensity

Operational Performance and Continuous Improvement

• Analyze workflow trends to identify process improvement and AI opportunities
• Evaluate task allocation and recommend shifts from administrative to high value work
• Translate operational insights into actionable process improvements

While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

How success will be measured:

• Workflow Coverage
• % of work represented in workflow systems
• % of standardized processes across teams
• Capacity Clarity
• Client utilization and accounts per FTE
• % of Breakthrough Work Time
• Onboarding Speed
• Reduction in time to ramp new employees
• Efficiency Outcomes
• Improvement in labor per account and sustained quarterly process improvements

What you should have:

Required Qualifications

• 5+ of experience in agency operations, business analysis, process improvement, or a related role
• Demonstrated experience analyzing and documenting workflows and SOPs
• Strong analytical skills with the ability to translate findings into actionable solutions
• Comfort working with operational data related to capacity productivity and efficiency
• Experience partnering cross functionally to implement process and system changes
• Strong written and verbal communication skills including the ability to data story tell
• High attention to detail with a systems oriented mindset

Preferred Qualifications

• Experience in a digital marketing agency or professional services environment
• Exposure to shared services or offshore team models
• Familiarity with workflow project management or work management tools
• Experience identifying or implementing automation or AI enabled process improvements
• Training or experience in Lean Six Sigma Agile or similar methodologies

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

This role is open to candidates located within the United States. 

Pay, perks, and such:

• Salary Range: $95,000 - $110,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
• Discretionary Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays! (not counting ones that fall on Friday!)
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• Mental and Physical Wellness Reimbursement Benefit
• $1000/year travel fund for employees who have been with Digible 3+ years
• Paid Parental Leave
• Dog-Friendly Office
• Company-Wide Social Events
• Weekly Lunches and Snacks for in-office employees!