Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Senior Software Engineer on the Provider Account & User Management team, you’ll play a key role in advancing Zocdoc’s mission to give power to patients by making healthcare simple, accessible, and transparent. Delivering on that mission starts with providers having a strong, seamless first experience on the platform.
You’ll help build and evolve the foundational systems that power provider sign-up and onboarding, including organization structure, user and role management, access controls, and communication preferences. These capabilities enable providers to quickly see value from listing on Zocdoc, securely manage their teams, and remain actively engaged—supporting accurate availability, trusted access, and reliable patient experiences.
In this role, you’ll drive the design and implementation of secure, scalable account and identity systems. You’ll collaborate closely with Product, Design, and partner engineering teams to deliver intuitive, reliable onboarding and setup experiences. Your work will directly impact provider activation and retention, platform trust and security, and ultimately empower patients to easily find, book, and return to the right care for themselves and their loved ones.
You’ll enjoy this role if you are…
- Excited by the challenge of building and evolving foundational account, user and signup systems that power a provider’s first experience with Zocdoc
- Passionate about designing secure, scalable systems using modern technologies and best practices
- A product-minded engineer who enjoys close collaboration with Product, Design, and cross-functional partners to deliver intuitive, high-impact experiences
- Motivated by building reliable platforms that help providers quickly see value and confidently manage their presence on Zocdoc
- Excited to use technology to improve trust, security, and ease of use for both providers and patients
- Committed to fostering diverse, inclusive, and supportive engineering teams and culture
- Energized by leading technical initiatives and mentoring other engineers through example and collaboration
Your day to day is…
- Owning the end-to-end development of provider-facing and internal experiences across React, C#, and AWS-based services, delivering secure, high-quality code that supports provider sign-up, onboarding, and account management at scale
- Building reliable, performant systems for organization structure, user and role management, authentication and authorization, and communication preferences—balancing security, flexibility, and scalability
- Collaborating closely with a cross-functional team of engineers, product managers, and designers to deliver intuitive, polished onboarding and setup experiences
- Mentoring and supporting fellow engineers through code reviews, technical guidance, and shared ownership, with a strong belief in learning through collaboration
- Exploring and applying modern tools and technologies, including GenAI where appropriate, to improve developer productivity, system quality, and user experience
You’ll be successful in this role if you have…
- Passion for technology and the ability to think critically about performance, scalability, and reliability of software
- Enthusiasm for solving high-impact, system-level problems
- Empathy for users and a passion for great UX
- Implemented fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are C#, Scala, React, and Node.js (note, our interview process is language agnostic)
- Designed and built user facing web applications that scale
- 5+ years of professional full-stack development experience with experience writing automated tests and deploying code
- Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment
- Flexible work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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