Senior Technology Sales Support Specialist, CP & ESG Enablon (USA-Hybrid)

NOTE: This is a hybrid role, with the expectation of two-days a week in a Wolters Kluwer office.

Basic Function
As a Technology Sales Support Specialist, you will join the cloud presales team responsible for representing Wolters Kluwer in the sales cycle as a Cloud and Security Subject Matter Expert (SME). In this role, you will be a key contributor, working closely with sales, legal, compliance, cloud operations and our product team to sell the Enablon Cloud SaaS offering. 

As a key contributor in the NAM (North American) region, you will be providing expertise, advice, training and technical support for various pre-sales activities. You will act as an SME in Cloud Infrastructure, Security, Compliance, and as a trusted advisor within the North America region, collecting market knowledge and region-specific requirements. 

In your day-to-day life, you will work closely with the Sales Team to understand our customers' requirements, answer requests for proposal, requestion for information, and security questionnaires, stay up to date with the market standard for cloud security and local regulations that might impact our Cloud SaaS Offering, review the InfoSec portion of contracts, present our cloud service catalog and deployment models, and interact with prospects and customers regarding our Enablon SaaS Cloud Offering. You will also work closely with our internal teams to share market needs and insight and make recommendations to strengthen our offer across multiple teams, influencing future development. 

Additional Information: Enablon | Wolters Kluwer

Essential Duties and Responsibilities
- Responsible for end-to-end overall Cloud and IT pre-sales, supporting sales, including activities such as supporting bid responses (RFx), technical discussion/presentation, coordination of supporting technical resources and contract review.  
- Providing expert technical knowledge in the areas of:
- Advise customers and enabling colleagues on the use of Infrastructure-as-a-Service, Platform-as-a-service and the shifting of workloads into the cloud. 
- Assist and facilitate the conversation around security, audit, compliance, data sovereignty, penetration test findings, cloud security controls, access and identity management, and software security. 
- Explain how processes work around incident handling and proper change management.  
- Benefits of using public clouds like Azure and AWS. 
- Collaborate with prospects during the pre-sales process to understand their strategic, business, technical and security and compliance needs.  
- Analyze the clients’ overall technical requirements throughout the sales process, understand the key customer technical challenges and translate these into the right cloud services offering to meet their business needs.  
- Explain, educate and breakdown complex technical topics and integrations in a clear and articulate manner through different training and workshops.  
- Provide in-depth knowledge of the Enablon SaaS cloud platform. 
- Support a successful transition from pre-sales to project implementation.  
- Follow market trends around cloud and industry best practices, building deep relationships with technical leaders inside and outside of the company, contributing to publications, white papers, blogs and sales collateral.  
- Participates in projects and business transformation activities related to the Cloud Services line of business. 

Education and Certifications
- Bachelor’s degree in computer science, Information Technology, or similar field; Master's degree preferred.  
- Security and Cloud related certifications are preferred, such as but not limited to AZ900, AWS Cloud Practitioner, CCSP, CompTIA Security+ 

Requirements
- 3+ years of Information Technology experience required or relevant work experience 

- Understanding of regulatory compliance and industry best practices towards maintaining compliance with HIPAA, NIST, FedRAMP, security and privacy ISO27001 and SOC 1/2, audit and compliance. 
- Familiarity with IT frameworks such as NIST-CSF 

- Ability to understand and work with new emerging technologies, methodologies, and solutions in the Cloud.  

Additional Knowledge, skills & abilities

- Fluent in English and additional language preferred, such as Spanish or French 

- Ability to communicate complex topics to different levels in an organization 

- Strong customer relationship management experience and cross-teams collaboration skills  
- Demonstrated ability to think strategically about business, product, and technical challenges  
- Experience working in a dynamic and high-pressure environment 

- Must enjoy working in a highly collaborative and fast paced environment.  

- Excellent client-facing presentation  
- Self-motivated and continuous learner 
- Detail-oriented and analytical 
 

Travel

Up to 5% (onsite customer presentations)

About Enablon
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