Senior Training Coordinator

This position is contingent upon contract award.

Professional Level Information: 
The Senior Training Coordinator aligns as a Consultant at 9th Way Insignia. This role leads the design, delivery, and management of training programs supporting the VESEE 2.0 modernization and sustainment effort. The coordinator ensures that field and virtual training initiatives meet the needs of VA staff, contractors, and stakeholders, enabling successful adoption of new systems and processes. 

Responsibilities: 

• Develop, implement, and manage comprehensive training programs for field and virtual audiences across the VESEE 2.0 contract. 

• Design curriculum and training materials for system modernization, data migration, and new workflows (ES, EDB, IVM, VistA REE). 

• Coordinate and deliver live, virtual, and hybrid training sessions, including webinars, workshops, and hands-on labs. 

• Assess training needs through stakeholder engagement, surveys, and performance metrics. 

• Track and report training effectiveness, participation, and outcomes to leadership. 

• Manage training logistics, scheduling, and resource allocation for nationwide field teams and remote learners. 

• Ensure all training content complies with VA directives, security, privacy, and accessibility standards. 

• Support onboarding and continuous education for new hires and existing staff. 

• Collaborate with technical teams to update training materials in response to system changes and enhancements. 

• Provide Tier 2 support for training-related issues and escalate technical questions as needed. 

• Maintain a repository of training documentation, recordings, and reference guides. 

• Facilitate knowledge transfer during transition periods and system upgrades. 

Requirements: 

• Bachelor’s degree in education, instructional design, information technology, or related field. 

• 6 years of relevant experience; 10 additional years may be substituted for education. 

• Proven experience developing and delivering training for large-scale IT modernization projects. 

• Expertise in virtual training platforms (e.g., MS Teams, Zoom, Webex) and field training coordination. 

• Strong curriculum design, instructional writing, and presentation skills. 

• Familiarity with federal compliance requirements (FedRAMP, FISMA, HIPAA, Section 508). 

• Ability to assess training needs and measure learning outcomes. 

• Experience supporting both technical and non-technical audiences. 

• Excellent organizational, communication, and stakeholder management skills. 

• Willingness to travel for field training events and support after-hours sessions as needed.