Senior Travel & Expense Analyst

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

• 3+ years of experience in a global T&E ( Travel & Expense) process operational role.
• Extensive experience with global operations and governance in a large multinational organization.
• Expertise in process transformation, automation, and technology integration (e.g., Concur, and AppZen).
• Proven experience in leading T&E process standardization and global system implementations.
• Excellent stakeholder management, communication, and leadership skills.
• Strong analytical mindset, problem-solving skills, and ability to drive data-driven decisions.
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Preferred Qualifications:

• Background in global shared services / global business services (GBS) environments.
• Experience with AI, RPA (Robotic Process Automation), and other advanced automation tools.

Impact You'll Make:

We are seeking an experienced and highly motivated Senior T&E Analyst to lead our global expense management and corporate card programs, specifically focusing on its business partnering with SAP Concur Expense as well as supporting the T&E operations, globally. The ideal candidate will have a proven track record in collaborating with financial system implementations, good stakeholder management skills, and deep functional expertise with Concur's data integration capabilities. This role will collaborate with Procurement, Finance, Tax, Treasury, Legal, and Technology teams, ensuring a best-in-class T&E operations that are efficient, compliant, and scalable.

As the strategic T&E Subject Matter Expert, this role will focus on process standardization, automation, risk mitigation, and employee experience, ensuring operations align with business growth, regulatory requirements, and transformation initiatives.

Key Responsibilities:

Operational Excellence & Employee Expense Reporting Experience

• Collaborate with managing the T&E end-to-end process operations, ensuring standardization, efficiency, and compliance.
• Supervise and handle escalations with the T&E Expense solution (Concur), and corporate card program. Ensure timely, accurate, and compliant transaction processing expense reports across multiple geographies.
• Administer T&E solutions (e.g., Concur and AppZen), including user access and integration with ERP/HR systems.
• Review employee expense reports for accuracy, policy compliance and potential fraud.
• Analyze spending trends, identify cost savings, create dashboards and generate monthly reports for management and key stakeholders.
• Provide guidance, training, and troubleshooting for employees regarding expense policies and tools.
• Recommend improvements for efficiency and compliance to streamline report handling.
• Enhance vendor and employee experience, address inquiries clearly and efficiently.
• Develop an efficient and effective issue resolution model to handle inquiries and escalations effectively.
• Drive accountability for process outcomes, including efficiency, quality, compliance, and stakeholder satisfaction.
• Collaborate on developing and enforcing globally standardized policies and procedures while accommodating necessary regional localizations.
• Support and enforce governance frameworks to ensure compliance with internal controls, regulatory requirements, and audit standards. Conduct periodic reviews and audits to mitigate risks and ensure process integrity.

Process Standardization & Automation

• Collaborate to implement opportunities for process automation, and efficiency enhancements to reduce processing times, operating costs, and accuracy rates.
• Promote global process automation by leveraging AI, robotics, and advanced technology solutions.
• Collaborate with IT, Finance, and Procurement teams to enhance system capabilities, integrations, and data accuracy. Ensure technology solutions align with global process requirements and deliver measurable benefits.
• Coordinate to define, monitor, and report on key performance indicators (KPIs). Address underperformance through root cause analysis and corrective action plans.

Change Management

• Act as the primary point of contact for T&E inquires within the C-suite admins and provide T&E support to improve adoption and compliance.
• Collaborate to drive change management initiatives to ensure smooth adoption of new processes, policies, and technologies.
• Develop T&E training for Global Finance Shared Services, including SOP improvement and development as well as training delivery to TransUnion end-user and key stakeholders.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $62,000.00 - $90,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Sr Analyst, Shared Services

Company:

TransUnion LLC