Hi-Tech Solutions, Inc. Jobs

ServiceNow Administrator

Hi-Tech Solutions, Inc.

ServiceNow Administrator

Reposted 2 Months Ago

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In-Office

Chicago, IL, USA

Senior level

In-Office

Chicago, IL, USA

Senior level

Administer and support ServiceNow and Enterprise Systems Management components. Configure ITSM modules (asset, change, incident, problem, knowledge), UI and workflows, manage CI and IT asset records, develop reporting, provide first-level production support, and document system designs and dependencies.

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Company Description

Information Technology and Services

Permanent Hire

Job Description

• Assist in installing and supporting Enterprise Systems Management components in a complex multi-vendor environment.

• Serve as subject matter expert for Service Now

• Configure elements of asset, change, incident, problem, knowledge management modules based on business and IT requirements

• Perform Application UI and supporting workflow configuration

• Assist business service lines in developing client specific reporting To provide Service Now reports to management (hardware, software, compliance)

• Enter and track IT assets in Service now using manual or automated processes

• Create, track , modify CI records to include CI details and attributes

• Maintain relationships between business services and the IT infrastructure

• Provide first-level support with regard to ESM systems during production problems and work with technical groups administrators on all aspects of problem prevention and resolution.

• Work with administrators from technical groups on documenting existing system designs including dependency diagrams and process flow to ensure all appropriate areas are managed.

Qualifications

5+ Years of experience in supporting/deploying/administering/implementing ServiceNow

5+ Years of experience as an administrator

Additional Information

Ed Grajo
Technical Recruiter

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Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181
Direct Phone: 630-473-6464

www.htsconsulting.com
Lets connect on LinkedIn - https://www.linkedin.com/in/edgardo-grajo-635013ba

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