ServiceNow BCM Product Owner

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

The ServiceNow Business Continuity Management (BCM) Product Owner is responsible for the strategy, roadmap, and successful delivery of the BCM product on the ServiceNow platform. This role enhances organizational resilience by enabling effective business impact analysis (BIA), risk‑based continuity planning, crisis management, and regulatory compliance.

As the central connector across business stakeholders, risk & compliance, IT, and ServiceNow platform teams, the Product Owner translates continuity and resilience requirements into scalable, governed, and high‑quality ServiceNow solutions.

WHAT WE EXPECT OF YOU

• Collaborate with Risk and business stakeholders to refine and prioritize new BCM requirements.

• Oversee the full development lifecycle of user stories, ensuring clarity, alignment, and timely delivery.

• Provide direction to developers, reinforcing platform standards and leading coding practices.

• Stay current on upcoming ServiceNow release features and assess relevance with stakeholders.

• Triage, investigate, and resolve product issues in accordance with enterprise SLAs, driving continuous improvement.

REQUIRED QUALIFICATIONS

7+ years of relevant experience demonstrating the following:

• Hands‑on experience owning or delivering ServiceNow BCM capabilities, including BIA, BCM lifecycle, Crisis & Response.

• Proven success as the empowered Product Owner for a mission‑critical enterprise platform, balancing regulatory, operational, and technical priorities.

• Strong ability to influence senior stakeholders across Risk, Compliance, IT, Security, Facilities, and Business Units.

• Deep knowledge of Business Continuity Management, Disaster Recovery, and Operational Resilience.

• Experience aligning BCM solutions with industry standards (e.g., ISO 22301, NIST, FFIEC, SOC, or equivalent).

• Advanced experience working within Agile frameworks (Scrum, SAFe, Kanban).

PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA)

• ServiceNow BCM Micro‑Certification

• ServiceNow CIS – Risk & Compliance or equivalent IRM/GRC certifications

• Experience leading enterprise resilience or BCM programs in highly regulated industries

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.