ServiceNow Developer

About Private Health Management 

Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science-backed insights to help clients make informed decisions and access the best care. 

About the Role 

As a ServiceNow Developer at PHM, you will play a pivotal role in stabilizing and scaling the beating heart of our service delivery function, PHMCare, our ServiceNow platform. You will reduce technical debt, improve platform performance, and drive development independence by empowering internal teams and leading collaboration with external vendors. You’ll be responsible for setting development standards and ensuring adherence to governance frameworks—establishing the foundation for a high-performance, scalable system that supports PHM’s mission of delivering exceptional care. 

What You’ll Accomplish 

• Enhance internal capabilities that increase output and speed delivery cycles.  

• Enhanced overall system performance through optimization, streamlined workflows, and reduction of technical debt. 

• Lay the groundwork for a robust in-house ServiceNow development team with strong governance and coding best practices. 

How You’ll Spend Your Days 

• Be a technical expert and lead developer for PHM’s ServiceNow platform. 

• Collaborate cross-functionally with IT, Operations, and external vendors to execute development initiatives. 

• Design and implement scalable integrations and automation solutions within the ServiceNow environment. 

• Mentor In-house developers on ServiceNow best practices 

• Define and enforce development standards within a formal governance structure. 

• Elevate PHM’s development framework, engagement methodology, and maturity. 

• Continuously monitor system performance and drive efforts to resolve inefficiencies. 

What You Bring to the Table 

• Advanced proficiency in ServiceNow development and administration. 

• Strong general IT acumen with a track record of driving process improvement. 

• Experience with workflow systems, iPaaS, and integration frameworks. 

• High attention to detail and commitment to clean, maintainable code. 

• Excellent communication skills with the ability to engage technical and non-technical stakeholders alike. 

Personal Attributes of Successful Team Members 

• Self-motivated and proactive. 

• Strategic thinker who balances big-picture architecture with tactical execution. 

• Collaborative, approachable, and willing to mentor others. 

What We’re Evaluating For 

• ServiceNow technical expertise and scripting capabilities 

• System optimization and performance improvement 

• Communication and collaboration skills 

• Strategic problem-solving 

• Ability to scale and mentor internal development talent 

Compensation 

The target base salary for this position is $120,000 – $140,000. 
 
This base salary is only a part of a total compensation package that also includes: health/dental/vision benefits, annual cash incentive program, 401k with match, flexible PTO, PHM for PHM (our services for you and your dependents), and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data, and other relevant business considerations may all factor into final compensation. 
 
This is a remote role requiring that you live in one of the states where we currently have business operations: AZ, CA, CO, FL, GA, ID, IL, IN, KY, MA, MI, MO, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA.