ServiceNow Performance Analytics Developer

The Opportunity:

CACI is looking for a ServiceNow Performance Analytics Developer to support our DoD customer to develop and configure a complex ServiceNow Enterprise IT Service management system with focus on reports and dashboard using ServiceNow’s Performance Analytics feature.

On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting.

The ideal candidate will develop and maintain robust Performance Analytics dashboards, reports, and data integrations. They should be passionate about leveraging data to drive informed decision-making and continuous improvement within the IT service delivery environment.

Responsibilities:

• Provide expertise on technical capabilities related to development of ServiceNow reports and dashboards.
• Develop the technical solutions, implement them, and perform integration and functional testing.
• Work with senior leadership and a team with a variety of subject matter expertise on the criteria and processes required for the development of reports to provide insight into operations and aids with decision making.
• Keep up to date with industry trends and developments, particularly in the areas of Performance Analytics, data visualization, and reporting best practices within the ServiceNow ecosystem.
• Perform Architecture design and reviews as required, ensuring initiatives are aligned with future state. Specifically relating to the design of the PA data model, reporting requirements, and overall architecture.
• Build dashboards based on application data models and external data sources.
• Address problems of systems integration, compatibility and multiple platforms.
• Create and manage scripts and workflows/flows.
• Participate in development of software documentation and technical reports.
• Participates in Agile ceremonies and backlog refinement.

Qualifications:
Required: 

• US Citizenship is required
• Ability to obtain a DoD secret clearance.
• 12+ Years of relevant development experience
• Both certifications required: Certified ServiceNow Developer & Certified Implementation Specialist - Performance Analytics
• Extensive experience as a ServiceNow Developer within a large enterprise, with a strong focus on Performance Analytics and reporting capabilities.
• In-depth knowledge of ServiceNow Performance Analytics modules, including data collection, indicators, breakdowns, dashboards, and reports.
• The ability to design, develop, and maintain custom Performance Analytics dashboards and reports to meet specific business needs.
• Experience creating and maintaining technical documentation, manuals, policies, and processes related to PA reports and dashboards configurations, data governance, and reporting standards.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, JavaScript/AngularJS development experience.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Must be self-motivated with a proven track record in ITSM and Performance Analytics technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with data and access segregation architecture and elements (e.g. domain separation, ACLs, multi-tenancy.)
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side JavaScript and ServiceNow APIs.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

Desired:

• Certified ServiceNow Administrator Certified Implementation Specialist (ITSM, CSM, or similar)
• Experience presenting and conducting demo reviews with client stakeholders.
• Experience with Generative AI and/or adjacent solutions
• Experience with relational databases (e.g. MySQL, Oracle)

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.