ServiceNow Systems Administrator

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Kemper has an immediate need for a junior ServiceNow Systems Administrator.  This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports and any other tasks that assist IT Service Management efforts.

Position Responsibilities:

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.
• Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.  
• Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.  
• Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.
• Assists with training of end users on service management software, processes and procedures.
• Other duties as assigned.

Position Qualifications:

• Minimum of 6 months of hands-on ServiceNow administration experience, including internships, training, or equivalent practical experience.
• ServiceNow Certified System Administrator (CSA) certification preferred, or willingness to obtain certification within 90 days of hire.
• Foundational understanding of ServiceNow platform administration, including user and group management, roles, access controls, forms, lists, and basic configuration.
• Basic knowledge of IT Service Management (ITSM) processes, including Incident, Request, Change, and Problem Management.
• Ability to troubleshoot basic platform issues, investigate user-reported problems, and support day-to-day ServiceNow operations.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to learn new technologies, follow established processes, and work collaboratively with technical and business teams.
• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field, or equivalent practical experience.
• This position requires onsite work at a Kemper office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.  

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