Provides ServiceTitan support for Illinois and Wisconsin operating companies, resolving tickets, onboarding users, managing permissions, troubleshooting workflows, and supporting system improvements. Assists dispatch, scheduling, reporting, data updates, audits, SOP maintenance, and operational process improvements. Partners with local operators, field teams, office staff, and leadership to improve system adoption, communication, consistency, and efficiency across multiple home-services businesses.
Overview
Posted Max Pay RateUSD $80,000.00/Yr. Posted Min Pay RateUSD $70,000.00/Yr.
Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.
Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams.
This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.
What You’ll Do:ServiceTitan Support & Systems- Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
- Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
- Support user onboarding, account setup, permissions, and basic training
- Assist with system configuration updates and workflow improvements
- Partner with the regional ServiceTitan team to escalate issues and implement enhancements
- Help ensure data accuracy, consistency, and proper system usage
- Support dispatch and scheduling teams with system questions, workflow issues, and optimization
- Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
- Partner with office teams on day-to-day operational challenges and process improvements
- Provide administrative support such as reporting pulls, data updates, and system audits
- Help maintain standard operating procedures (SOPs) and ensure consistency across locations
- Support basic reporting needs for operators (KPIs, job tracking, performance data)
- Act as a bridge between field teams, office staff, and leadership to improve communication and execution
- Build strong relationships with GMs, dispatchers, CSRs, and office managers
- Identify opportunities to streamline workflows and improve efficiency
- Support adoption of best practices across ServiceTitan and operations
- Stay current on ServiceTitan functionality and industry best practices
- 2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
- Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
- Strong understanding of dispatching, scheduling, and office workflows
- Ability to manage multiple priorities in a fast-paced environment
- Excellent problem-solving skills with a hands-on, “jump in and help” mindset
- Strong communication skills with a customer-service approach to internal teams
- Highly organized with strong attention to detail
- Comfortable working across systems, teams, and operational challenges
- ServiceTitan Certification is a plus, but not required
Apex Service Partners is an Equal Opportunity Employer
Posted Max Pay RateUSD $80,000.00/Yr. Posted Min Pay RateUSD $70,000.00/Yr.
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Senior Account Executive drives new client acquisition and revenue growth within designated markets and client segments. Responsibilities include managing prospective and existing client relationships, identifying opportunities, delivering consultative sales presentations, advancing leads through close, expanding existing accounts, coordinating team-selling efforts, supporting strategic pursuits, and sharing market intelligence. The role also contributes to marketing and business development activities while maintaining professional and industry knowledge.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Provides technical consulting and solution implementation for client IT environments. Handles complex escalations, assesses Microsoft and cloud infrastructures, develops technology roadmaps and security improvement plans, leads maintenance reviews, identifies modernization opportunities, and manages project scope, budgets, timelines, and risks. The role requires regular client communication, occasional on-site travel, and collaboration with internal technical teams to deliver practical technology solutions.
Top Skills:
Active DirectoryAntivirusAzure Active DirectoryEndpoint DevicesFirewallsLocal NetworksMicrosoft 365AzureServersSharepointSwitchesVirtualized Environments
Agency • Gaming • Marketing Tech • Mobile • Analytics
Leads visual direction and design for consumer brand campaigns, product launches, e-commerce, social, digital, photography, video, packaging, and retail content. Develops concepts, mood boards, storyboards, and creative treatments; directs photo and video shoots; oversees retouching and final delivery; ensures brand consistency across channels; collaborates with copywriters, clients, strategists, and production teams; and mentors designers.
Top Skills:
Adobe Creative SuiteAirtableDigital Asset Management (Dam)FigmaIllustratorIndesignPhotoshopSketch
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
