On-Site IT Engineer

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

On-Site IT Engineer

Mon/Friday - Onsite (The Loop and surrounding areas)

EMPIST is seeking an experienced IT Engineer to provide dedicated, on-site technology support for one of our key clients. This full-time position requires working at the client’s office five days per week, managing day-to-day help desk requests, troubleshooting hardware and software issues, and ensuring reliable system performance. Travel between various client sites may also be required, multiple times per week. In addition to providing responsive technical assistance, this hire will play an active role in strategic IT planning: helping the client align their technology infrastructure with business goals.

Requirements:

• Minimum 3+ years experience in a desktop/help desk support role or related work
• Service Desk or Support Center Experience
• Microsoft Desktop Operating Systems - Windows 10, Windows 11
• Experience with all Microsoft Office Products including the M365 stack
• Experience with RMM tools such as Kaseya
• Ability to troubleshoot core Windows infrastructure services (Active Directory, Domain Services, DHCP, DNS, Domain Controllers, File Services, Group Policy, Network Policy Server, etc)
• Experience performing administration of Microsoft 365 / Office 365 tenants
• Understand Microsoft 365 SaaS solutions (Sharepoint Online, Exchange Online, MS Teams, etc.)
• Comfortable liaising with stakeholders from all levels, client-facing and internally
• Driven to learn, grow into a bigger role and take on more responsibilities
• Exhibit strong motivation, self-direction, commitment, sense of service and integrity
• Ability to multi-task and stay calm under moderate pressure using solid analytical and problem-solving skills
• Excellent organization and customer service skills
• Ability to assess issues and provide timely resolution
• Excellent verbal and written communication skills• Ability to work independently
• Desire to be helpful in any situation
• Positive attitude and work ethic
• Passion for technology

Responsibilities:

• Resolution of end user and infrastructure issues
• Provide guidance and IT planning for clients
• Deploy new computer equipment
• Update tickets with accurate and timely information following specified protocol for ticket maintenance
• Ability to create accurate documentation of all activities a must
• Proactive technical support services through the use of automation
• Involvement in strategic planning of clients’ use of IT
• Troubleshoot user and system problems over the phone with remote control technologies
• The ability to manage, maintain, troubleshoot and support our client's equipment, software and services

Desirable:

• Azure Certifications (Azure Administrator / Azure Fundamentals) or equivalent experience with Identity, IaaS, or PaaS in the Azure Platform
• Experience working with Azure AD Connect
• Familiarity with Active Directory Federated Services (ADFS)
• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions
• Expert Certifications (MCSE) for Server 2016+, or equivalent experience
• Prior experience working with MFA platforms (such as DUO and Azure AD MFA)
• Experience with ITGlue
• Management via Command Line tools (Powershell, CMD, Visual Studio Code)
• Project engineer experience a plus
• Has prior experience working within objective and key results (OKR) framework.

Salary: $60K - $75K 

This is a full-time technical position with full benefits including Medical, Dental, Vision, and 401K Match, plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track.

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe!

EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.