Site Reliability Engineer (Customer-Facing)

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron's Resiliency Solutions business helps make communities more adaptive and sustainable. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and critical infrastructure owners across the country. We are a team of close-knit engineers, subject matter experts, and business leaders who obsess over problem-solving, new technologies, and making a positive impact in our communities.

Duties & Responsibilities:

• Design High-Availability Systems - ensure that all of the systems that we deploy and depend on are configured to maintain full uptime. Plan out deployment strategies to ensure that uptime is maintained during upgrades and maintenance. Design and build out infrastructure-as-code projects. Perform resiliency, load, and disaster recovery tests.

• Maintain System and Network Security - patch management, ensure that dependencies are kept up to date. Stay informed about zero-day vulnerabilities and any risks that cannot be immediately patched and come up with alternative methods to mitigate their risk.

• Logging, Metrics and Alerting - set up and monitor logs, metrics, and alerts for the systems.

• Diagnosis and Troubleshooting - diagnose and resolve production issues. Contribute to retrospectives and post-mortems. Participate in the on-call rotation.

• Guiding Development Team with Best Practices - working with the development team to ensure that the software being built will be practical to deploy and maintain.

• Build Engineering - managing build/deployment pipelines and ensuring best practices are followed in this.

• Continuous Learning - Stay up-to-date with industry best practices, tools, and technologies related to infrastructure..

• Mentorship - Work with a team of SREs, providing guidance, coaching, and technical expertise in infrastructure management.

Required Skills & Experience:

• 5+ years of experience designing and maintaining application systems in the cloud

• Bachelor's degree in a related field or equivalent experience.

• People first, technology second.

• A deep understanding of operating systems and computer architecture experience

• Good programming abilities - for application diagnosis, infrastructure-as-code, and scripting and glue components.

• Excellent communication and organizational skills are a must

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com