Provide on-site technical support for end-users, install and maintain IT systems, troubleshoot hardware/software issues, and manage support tickets.
Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies.
Key Responsibilities- Provide on-site technical support to end-users, addressing a wide range of issues promptly.
- Install, configure, and maintain IT equipment including computers, printers, and networking devices.
- Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
- Collaborate with remote teams to resolve complex technical issues.
- Assist in the setup and deployment of new technologies and systems.
- Document support activities, manage tickets, and maintain an inventory of IT assets.
- Ensure adherence to IT security policies and procedures during all support activities.
This role offers opportunities for growth within the company as you expand your technical skills and take on more complex IT projects.
Requirements
- Experience in IT support, help desk, or technical support roles.
- Strong troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Ability to work independently and manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Willingness to learn new technologies and improve existing skills.
Benefits
- $20-23 an hour
- Fully remote
- Annual contract (continual renewal with good performance)
- Hands-on experience with enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
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