SMB Account Manager

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application. 

Who we’re looking for 

Our customers are the heart of our business. Fieldwire’s Account Management Team is responsible for managing our largest and most strategic relationships. The Account Management Team is a highly consultative group that lives the mantra of “client delight.”  Account Managers own both the retention and growth of these accounts, providing consistent white-glove service accentuating Fieldwire’s value proposition of being the world’s most trusted field management solution for construction teams on projects of any scale.  We’re looking for a well-rounded strategic operator who can both build strong relationships with Fieldwire’s customers and manage projects with the Construction Success Team to engage with customers at scale.  

What you’ll be doing 

The primary responsibilities for our next SMB Account Manager will be to: 

• Develop relationships with our small and medium sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire 
• Manage all contract renewals and lead negotiations with our small and medium sized customer accounts 
• Retain and increase revenue with a managed book of business of about 150 accounts 
• Perform Business Reviews, demonstrations, and trainings with clients 
• Solve complex customer needs by working with our Construction Success Team  
• Expand the book of business by asking for referrals and uncovering new business opportunities 

We’re looking for our next SMB Account Manager to have the following skills and experiences: 

• 1-2 years in a quota-carrying inside sales experience while consistently exceeding targets, required 
• Experience with outbound sales motions, including prospecting to generate leads and running full-cycle sales, preferred 
• Experience managing projects with input from cross-functional teams 
• A knack for working well with a wide range of people (external and internal); a natural relationship builder 
• Cold-calling experience, preferred 
• SaaS environment or construction industry experience, preferred 
• Experience with Salesforce.com, preferred 
• B2B transactional experience, preferred 
• Metrics driven mindset 
• Strong presentation skills with the ability to communicate technical product aspects to both non-tech savvy and tech savvy customers 
• Excellent written and verbal skills in a primarily remote selling environment 
• Highly organized and methodical 
• Ability to work in a fast-paced, high performing sales environment 
• Process-oriented in order to manage renewal and expansion motions in a prioritized manner 

Compensation: 

The estimated pay ranges for this role are as follows: $70,000 

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary, you may be eligible for a compensation variable bonus, which can range up to $30,000. 

Why Fieldwire? 

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.  

Where is the job located? 

This role is fully remote within the United States. Our headquarters are based in beautiful San Francisco and our office is centrally located right off of Embarcadero Bart station. 

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.