Social Services Lead

The Social Services Support Lead is responsible for the delivery and reinforcement of training programs across Social Work (SW) functions. This role ensures that frontline staff are equipped to execute workflows consistently, meet performance expectations, and operate within defined compliance and documentation standards. The Social Service Support Lead owns the onboarding experience (NEO and post-NEO), ongoing training delivery, and real-time support structures, including office hours and SW communication channels. This role plays a critical part in driving adoption of workflows and maintaining consistency in day-to-day execution across regions and pods.

 This individual partners closely with operational leadership to support implementation of training initiatives, reinforce expectations, and identify gaps in workflow execution. They will also serve as a key feedback loop from frontline staff. In this role, the individual will report to the Sr. Director of Behavioral Health & Social Services and support the organization’s operational objectives by ensuring consistent training delivery, strong workflow adoption, and high-quality execution across the Social Services team.

•  Lead delivery of onboarding (NEO) and structured post-NEO training programs for Social Workers, including weekly office hours to provide real-time guidance and support to Social Workers
• Ensure new hires demonstrate competency in workflows, tools, and performance expectations
• Provide ongoing reinforcement and support following onboarding to ensure successful role transition
• Maintain and update onboarding materials to reflect current workflows and operational expectations
• Facilitate recurring monthly training sessions aligned to operational priorities and identified performance needs
• Reinforce workflow execution, documentation standards, and role expectations through structured training delivery
• Ensure consistency in training approach and messaging across regions and pods
• Support continuous education efforts to promote quality and consistency in frontline execution
• Address questions related to workflows, tools, escalation pathways, and role expectations
• Reinforce training content and clarify areas of confusion to ensure consistent execution
• Manage Social Work communication channels to provide timely, accurate responses to frontline inquiries
• Identify recurring themes or areas of confusion and address through training or communication updates 

• Bachelor’s degree required; degree in Social Work, Public Health, Healthcare Administration, or related field required
• Minimum of three (3) years of experience in healthcare, social services, care management, or related field
• Demonstrated understanding of care coordination, SDoH, and patient navigation workflows
• Advanced knowledge of documentation standards, compliance requirements, and role expectations within Social Work practice
• Proven ability to communicate clearly and effectively with frontline staff and leadership
• Proficiency with Microsoft Office tools (PowerPoint, Excel, Teams)
• Active Social Work license (LMSW, LCSW, or LICSW based on market) preferred
• Experience facilitating group training sessions and/or leading educational programs preferred
• Experience in training delivery, onboarding, staff education, or workforce development strongly preferred 

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts 

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.  

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. 

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.  

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