Software Engineer IV – Application Support

JOB OVERVIEW

The Wheels Information Technology Application Development Support team is looking for a highly collaborative, experienced, and energetic Technical Team Lead, providing technical leadership to analysts and consultants supporting a wide range of production applications and systems. In this role, you are expected to provide technical leadership to a small to medium sized team (10-15 developers) reviewing, triaging and assigning incoming tickets. Your role is to show guidance and expertise to the team members on how they should approach troubleshooting/solutioning for different issues. You are also expected to communicate effectively within the team as well as across the organization. You will also be leading a team in setting up single sign-on (SSO), testing and supporting SSO for Wheels clients.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Queue monitoring and assigning:
  • Monitor the queue of incoming tickets
  • Triage and assign tickets
  • Perform initial analysis, provide technical notes on tickets

• Technical guidance and leadership
  • Provide guidance and technical leadership to assigned team members
  • Perform peer code review, and code quality checks
  • Review the technical details of ticket work, provide review comments on ongoing work
  • Guide team members on technical best practices
  • Perform and lead application support developers in emergency or urgent code fixes, data modification scripts, and necessary enhancements of existing applications
  • Work with business teams to clarify and prioritize requirements and business needs

• Team leadership
  • Ensure team members spend their time productively on team tasks
  • Ensure optimal workload assignment and team performance to maximize team throughput
  • Continued education of team around technology trends, and best practices
  • Communicate expectations and updates with incident stakeholders until ticket closure
  • Keeping up-to-date with industry trends and developments

• Single sign-on (SSO) workstream
  • Participate in client meetings to provide overall project scope and technical approach.
  • Answer client questions – both technical as well as process / business
  • Manage team tasks throughout the project
  • Communicate with stakeholders on project status, issues

• Conduct team status meetings

LEADERSHIP RESPONSIBILITIES

• Ensure team members are productive and that the team maximizes throughput in terms of measurable metrics like number of tickets closed, number of client deployments. Ensure that team members have the right technical knowledge and are following technical best practices. There are no direct reports to this position.

COMPETENCIES - SKILLS

• Knowledge and ability to create and modify C# .Net, web services, classic asp, ASP.net,

• Knowledge and ability to create and modify MS SQL server scripts and commands

• Knowledge and ability to create and modify MS batch command files

• Knowledge and ability to create, modify and work with .Net solutions and projects

• Thorough familiarity with Git, Subversion and other version control tools and concepts

• Familiarity with build and release management practices

• Ability to prioritize and manage a queue of work

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science / computer engineering or other engineering / stem majors from four-year college or technical school; or equivalent combination of education and experience.

• Minimum 8 years experience as a developer / senior developer

• Minimum 5 years experience doing hands-on development work in Microsoft .Net technologies.

• Preferred 3 years as a technical team lead

• Preferred some experience working with a ticket tracking tool

• Experience as an ITIL / service desk team lead will be a plus

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment:  This position is in GA or IL and operates in a professional office environment.

Positions Type/Standard Schedule:  This is a full-time position, Monday through Friday.

Travel:  This position might require minimal travel.

Physical Demands:  Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.