Join DAKCS as a part-time Software Support Specialist, providing customer support by diagnosing software issues and resolving them through coding. Responsibilities include answering calls, training customers, and documenting software processes.
Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.
Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
In this role, you will:
- Be responsible for answering incoming phone calls
- Diagnose software problems
- Fix/write code to resolve customer concerns
- Answer operational questions
- Train customers on software functions
- Deliver professional customer service
What you need to be successful in this role:
- Ability to read, write, understand, and debug code
- Initiative and a positive can-do attitude
- A passion for problem solving
- Willingness to learn
- Strong communication skills and ability to effectively talk with customers and other team members about software issues
Additional things to help you be successful are:
- 1-2 years of technical support or customer service experience and working with software related problems
- Knowledge of SQL, C#, and object oriented programming in general.
- Must demonstrate the ability to learn other languages
- Ability to diagnose and correct software-related issues
- Experience working with LINUX/UNIX operating systems
- Ability to read and understand directions and help document those directions as they relate to understanding software applications
- Learn to teach and train the software application to our customers
- Record steps taken to resolve customer questions or issues
What you will love about us:
- Competitive pay
- Engaging & challenging work
- Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
- Joining a company who highly values their employees and gives them a voice
- Casual environment
- Opportunities to grow with the company
- Yearly personal fulfillment fund
- Connective experiences: celebrations, engagement activities, wellness challenges, etc.
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With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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