Solutions Architect

Join Our Team at Litera: Where Legal Technology Meets Excellence 

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.  

As part of our strategic growth and commitment to enhancing our operational flexibility, we are excited to announce our transition to a hybrid working model. We will be establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh, London, and Nottingham. These cities will serve as key hubs for our operations. We are actively seeking talented individuals to join our team and support this dynamic shift. Candidates interested in these opportunities should reside within a reasonable commuting distance from one of these future office locations, as employees will be expected to work from the office at least three days a week. This approach will enable us to cultivate a collaborative and innovative environment while providing the flexibility that modern work demands.

Overview: 

As a Solutions Architect at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. 

Key Responsibilities: 

• Product Knowledge: Develop mastery of your assigned product(s) from a usage perspective. Be able to explain, develop and document best practices, understand business cases addressed by the product and its features, and recognize what healthy adoption of the tool looks like. 

• Customer Adoption: Act as a point of contact to ensure customers are fully equipped to utilize Litera’s products effectively. Create documentation on how to take advantage of new or underutilized features or practices. Empower firms with your knowledge and the tools necessary for success. Identify additional uses cases for our customers to get value our of the product they currently own. 

• Pre-Sales Technical Support: Collaborate with the sales team to address technical questions during the sales cycle. Provide expert guidance on implementation approaches, technical requirements, and best practices to prospective customers. Assist in solution demonstrations tailored to specific customer needs. 

• Implementation Planning: Help potential customers understand implementation timelines, resource requirements, and integration considerations. Develop high-level technical roadmaps that align with customer business objectives. 

• Implementation Partner Support: Provide technical guidance, training, and best practices to implementation partners to ensure successful onboarding of our software. Act as a technical liaison between partners and internal teams to resolve complex implementation challenges. Enable partners to deliver high-quality implementations that drive customer satisfaction. 

• Proactive Outreach: Regularly engage with customers to anticipate their needs, identify underused features, and drive product adoption. Initiate contact and build relationships rather than waiting for customers to reach out. 

• Usage Analysis: Consistently monitor and analyze customer usage data to identify trends and opportunities for increased engagement. Your insights are crucial for tailoring our approach to meet customer needs. 

• Renewal Management: Work with the CSMs and renewals team to both identify and mitigate risk of churn as well as spot growth opportunities. Your proactive efforts ensure smooth transitions and high retention rates. 

• Improving Customer Sentiment: Focus on enhancing customer sentiment by addressing their concerns, offering tailored solutions, and showcasing the value of Company products. Address escalations relating to product usage and adoption. Turn customers into loyal advocates. 

• Feedback Loop: Actively collect and communicate customer feedback to internal teams, contributing to product improvements and innovations. Act as the conduit for the flow of information to and from the firm with regards to your assigned product, assist in the creation of documentation when needed, and shepherd technical requests. 

• Technical Solution Design: Develop technical solution designs that address specific customer challenges and requirements. Provide guidance on system architecture, integrations, and customizations. 

• Travel: As a customer facing resource, you may need to participate in on-site meetings and events and should expect some level of travel. 

• Track Time and Effort: To better understand utilization and balance workload, you are expected to track core activities in the designated Company tracking system. Maintain detailed records of all material customer engagements, interactions, and outcomes. This tracking is essential for measuring success, refining strategies, and ensuring consistent follow-up. 

Qualifications: 

• 6-8+ years of experience in legal technology with experience at a law firm and/or legal tech SAAS company required. 

• Comprehensive understanding of the law firm technology ecosystem, including how core systems integrate and interact, as well as insight into emerging legal tech trends. 

• Demonstrated ability to confidently present complex technical solutions and strategic recommendations to executive stakeholders, including tailoring messaging to align with business priorities and influence decision-making. 

• Strong leadership skills with a demonstrated ability to manage enterprise-level projects and coordinate team efforts. 

• Proven ability to establish best practices, mentor colleagues, and oversee partner performance to ensure consistent delivery quality and high-value customer outcomes 

• Thrives in agile environments where priorities shift rapidly in response to market opportunities and customer needs, consistently maintaining focus, flexibility, and effectiveness amid change. 

• Ability to strategically balance external customer needs with internal business objectives, ensuring solutions drive client success while supporting scalable, efficient, and sustainable company outcomes. 

• Passion for driving customer success with excellent communication skills and a tenacious approach to problem-solving. 
   

Why Join Litera? 

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment 

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact 

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together 

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. 

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles 

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $105,000 to $137,500. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).