Solutions Consultant

Key Accountabilities:

• Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers.
• Own technical engagement with customers during the evaluation phase. Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion.
• Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver deep-dive product and technical briefings/presentations to potential clients.
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
• Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape.
• Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap.
• Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.

Desired Skills and Experience:

• You have at least 5 years of experience in ABA either on the Clinical or Practice Management side.
• Strong knowledge of current EHR and Practice Management solutions and technologies.
• Passion and ability to educate customers on how CentralReach can be meaningful to their business.
• You have an extreme hunger to be successful and help CentralReach sales and customers win.
• You have thrived in a startup or similar environment where the only constant is change.
• You embrace aggressive goals and work hard to achieve them.
• You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling.
• You are able to utilize Sales CRM tools such as Salesforce or a like program.
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.

Metrics of Success/Performance Evaluation:

• While metrics are valuable, the most important performance indicator is if a client feels we are invested in their success, not just with CentralReach but overall:
  • Revenue and booking goals
  • Churn, Adoption, Net-Retention and NPS

CentralReach was developed for Clinicians by Clinicians.  The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.

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