Solutions Consultant

3Play Media is a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and humans to deliver leading recorded and live captioning, audio description, and localization solutions to global media and entertainment, corporate, and education customers.

The Solutions Consultant plays a critical role in the 3Play sales process by differentiating our technology solutions, ensuring that customers understand the “art of the possible” with 3Play, and supporting the launch of the customer’s initial use cases to maximize customer value realization. 

As a Solutions Consultant, your primary responsibilities will be to curiously engage with existing and potential customers to understand the client’s business objectives and technical requirements and design a solution utilizing the 3Play platform & products to help clients attain their goals.

Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and higher education institutions. Our solutions provide everything needed to create accessible and engaging content.

• Serve as the technical lead throughout the sales cycle, including discovery, product demos, security reviews, solution design, statement of work preparation, and scope estimation.
• Design end-to-end solutions, including workflow concepts, appropriate documentation, and technical presentations for customers.
• Lead onboarding for new customers and new groups, accelerating adoption and value recognition.
• Document solution designs to ensure a seamless post-sale transition across Sales, Customer Success, Product, and Operations teams.
• Partner with Product and Sales to ensure solutions meet agreed-upon requirements and user acceptance criteria.
• Deliver tailored demos and account walkthroughs that highlight 3Play’s differentiated platform capabilities.
• Collaborate with Sales to communicate customer product requirements and inform roadmap priorities. 
• Participate in internal deal opportunity reviews to align on product, pricing, and win strategy. 
• Act as a trusted advisor throughout the buyer journey.

• 3+ years of related work experience in a technology company.
• Experience spanning pre-sales support, technical consulting, solution design, and end-to-end project delivery from planning through deployment and management.  
• Proven success consulting with clients on technology implementation and system integration projects.
• Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms and content management systems.
• A natural problem solver with a love for technology who can work in a fast-paced environment and manage competing priorities.
• Exceptional communication skills.
• Experience in a start-up technology company is an asset.
• A bachelor’s degree in engineering, computer science, or other technology is preferred.

3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB.

Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success.