Solutions Engineer - U.S. Based

We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services.

Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products.

AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.

• Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made.

• Collaboration: Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution.

• Open-mindedness: Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate.

AuthZed is seeking a dynamic and skilled Solutions Engineer to join our Revenue organization, supporting our US/NA customers. You’ll work closely with our Account Executives and play a critical role across both pre-sales and post-sales activities. Your contributions will be essential to achieving revenue goals while ensuring seamless product integration, strong adoption, high customer satisfaction, and long-term customer loyalty.

• Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture

• Translation of complex technical details for a variety of stakeholders, ensuring seamless communication and understanding across teams

• Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects

• Leading virtual and in-person demos and deep-dive technical sessions

• Identifying product gaps and communicating these to our product team to help shape the future of our offerings

• Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success

• Long-term customer success in the post-sales role for all accounts assigned

• Experience: Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education

• Technical Proficiency:

  • Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations , and writing SQL queries

  • Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters

  • Skilled in at least two of the following programming languages: Go, Node, Java, Ruby, or Python

  • Experience integrating against HTTP APIs, including handling streams and pagination

• Communication and Analytical Skills: Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences — including internal engineering and product teams

• Client Interaction: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels

• Familiarity with Software Architecture: Experience creating software architecture diagrams using tools like Lucidchart or similar

• Open Source Involvement: Experience working with and contributing to open-source software projects

• Advanced Architecture and Software Knowledge:

  • Experience integrating against gRPC APIs

  • Experience with graph databases

  • Experience with test-driven development and familiarity with common software design patterns such as Pub/Sub and Proxies

  • Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal

  • Knowledge of distributed quorum-based software (e.g., Paxos, Raft) and distributed relational datastores like CockroachDB

  • Exposure to policy languages, such as Rego, is a plus

• CRM and Task Management: Experience with CRM systems and task management software to track and manage customer engagements effectively

• Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts

• Opportunity to work with cutting-edge technology in a rapidly growing sector

• A supported environment where your ideas lead to real impact

• Competitive salary based on experience

• Stock options at an early-stage startup

• Comprehensive benefits including healthcare (US-based) and other insurance

• A full remote and flexible schedule to accommodate different timezones

• Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!