Spa Coordinator

Responsible for the day-to-day operations of the spa to ensure a high level of guest service standards, and assists the Director in day to day operations. Responsible for ensuring that all members and client services meet expectations, and supports the Director in resolving customer challenges. Excellent communication is essential for success in this role. Additionally, the Spa Coordinator is responsible to uphold all duties of the Spa Receptionist.

Rate of Pay: $22.50 per hour. This role is considered entry-level.

Full Time Schedule:

• Tuesday: 8:30am-4:30pm
• Wednesday: 8:30am-4:30pm
• Thursday: 7:30am-3:30pm
• Friday: 7:30am-3:30pm
• Saturday: 7:30am-4:00pm

 
Job Responsibilities:

• Administrative support duties to include but not be limited to: Schedule preparation, communication and posting, retail and backbar order processing and receiving, daily revenue reports, coordination and management of events and groups.
• Oversight and management of client billing for accuracy and client resolution when necessary.
• Assisting with retail and backbar inventory management for spa, including restocking service provider needs.
• Assists in coordinating education training for service providers.
• Coordinates and oversees spa standards by conducting daily walk-throughs, and initiate maintenance/repairs as needed.
• Ensures the spa is a clean and inviting atmosphere for members, guests and staff.
• Provides training and guidance to all Spa Receptionists to ensure dress code, phone scripts, policies and procedures are in compliance.
• Knowledge of all spa services and offerings as well as trending services and retail products to consider adding to our menu.
• Other tasks as assigned by Spa Manager or Spa Director.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibility that may be required of the employee.

Critical for Success

• Passion for the beauty industry with meticulous organization and attention to detail.
• Team player with strong interpersonal goals to work effectively with diverse personalities.
• Flexible and available to work varied shifts, including evenings, weekends, and holidays.

• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp reach, stoop and kneel.

Preferred Qualifications:

• Proven analytical and decision-making skills, able to handle critical situations utilizing good judgement.
• Planning & time management to effectively execute multiple tasks, meet deadlines and accomplish goals with a sense of urgency.
• Working knowledge of computers and standard software, including Microsoft Word, Excel and Outlook.

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.