Sr. Account Director

Job Title

Sr. Account Director

Job Description Summary

As a member of Cushman & Wakefield’s Portfolio Advisory Group, the Sr. Account Director will be dedicated to one or more of Cushman & Wakefield’s most dynamic client accounts. In this role, you will collaborate closely with peers and the account team to support a client's strategic real estate vision.
As the Sr. Account Director, you will maintain a thorough understanding of a client’s global real estate portfolio and oversee optimization efforts, including the ongoing management of a comprehensive Plan of Record. With support from complimentary account team members, you will oversee financial cost saving initiatives and progress towards client’s enterprise goals.
This position provides leadership and management across all aspects of the accounts including, but not limited to:
1. Service Delivery Standards Excellence
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)
5. Expanding Share of Wallet
6. Account Risk Management

Job Description

POSITION SUMMARY

Essential functions and responsibilities

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives
• Establish and implement the overall vision, strategy and performance metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities  
• Oversee risk mitigation and dispute resolution for client and C&W
• Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Attract and maintain top talent and provide on-going mentoring to team for superior performance

• Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance   
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

Transaction Management Job Duties:
• Oversee transaction service delivery
• Coordinate and manage transaction teams
• Oversee/manage field broker selection process
• Determine clients' needs and communicate project parameters
• Oversee negotiations and management of transactions
• Collaborate with portfolio administration team to help ensure data accuracy
• Coordinate legal review of all client leased/owned documents
• Ensure accuracy of financial data and reporting
• Resolve landlord/tenant disputes
• Coordinate client site visits/market tours
• Ensure all state real estate standards are met
• Oversee budgeting and revenue tracking of all transactions
• Manage client rebate account

Key competencies

• Leadership
• Customer Relationship Management
• Technical Skills Organization Design & Management Skills
• Communication (oral and written)
• Financial Management Matrix Organization / Business Partner Skills   
• Presentation Skills
• Business Acumen
• Strategic Planning

Important experience

• Minimum of 10 years at Senior Management level or other similar capacity
• Experience in directly leading and managing multi-discipline teams
• Client, P&L and contract management experience
• Experience with high-level, complex transaction management including experience in contract management/compliance​Additional eligibility qualifications

• Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Ability to read and understand commercial real estate transaction documents, such as a lease, purchase & sale agreement, sublease agreement, SNDA, estoppel, assignment agreement, etc.
• Experience in Microsoft Power BI, Tableau, Alteryx and/or ESRI is a great value-add but not required.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 148,750.00 - $175,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”