Sr Business Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Business Analyst supports Client Experience initiatives by leading analysis for medium to complex projects across the mortgage loan lifecycle, including application, origination, and servicing. This role requires a self-starter who digs beyond initial requests, develops clear business, system, data, and API/integration requirements, and drives work from discovery through delivery. The Senior BA partners with business, Product, Engineering, and QA to support backlog refinement and analyze end-to-end impacts across front-end web and mobile experiences, back-end APIs and middleware, legacy systems, and upstream/downstream integrations. The role develops process, user, system, and data-flow diagrams, communicates risks and dependencies, and mentors other BAs to strengthen analysis practices and consistency.

Essential Functions

• Partner with project sponsors, Product Owners, business stakeholders, Engineering, QA, and other cross-functional teams to define business problems, project objectives, desired outcomes, scope, assumptions, constraints, and success criteria.
• Analyze project scope to identify stakeholders and impacts across the mortgage loan lifecycle, including application, origination, and servicing, and across client-facing web and mobile applications, back-end APIs and middleware, legacy platforms, and upstream/downstream systems.
• Independently lead discovery and requirements elicitation through interviews, workshops, document and system analysis, process observation, data analysis, and other appropriate techniques; dig beyond initial requests to identify underlying business needs, gaps, dependencies, and impacts.
• Develop clear, complete, and testable business, functional, system, data, API/integration, and nonfunctional requirements, including business rules, assumptions, constraints, exceptions, interfaces, and acceptance criteria.
• Analyze APIs and system integrations, including source and target systems, integration points, data flows and mappings, dependencies, error and exception scenarios, and upstream/downstream impacts.
• Decompose complex business and system requirements into well-defined features, user stories, and testable acceptance criteria that are ready for refinement and development.
• Create and maintain current-state and future-state process flows, user flows, system and integration diagrams, data flows, and other visual models to clearly communicate business and technical requirements.
• Actively participate in and help drive backlog refinement and grooming, story mapping, sprint planning, design discussions, standups, and other Agile delivery activities, ensuring work is sufficiently defined and ready for development.
• Proactively drive assigned work from discovery through implementation and post-production support, following up on open questions, decisions, dependencies, and action items and providing timely updates on progress, risks, blockers, and delivery readiness.
• Partner with Engineering and QA to ensure requirements are interpreted correctly and establish appropriate testing and validation strategies, including test scenarios, cross-system impacts, regression considerations, defect resolution, and production validation.
• Support implementation and release activities by coordinating stakeholder readiness, validating expected business and system behavior, supporting defect triage, and assisting with post-production issues.
• Participate in peer reviews of requirements and related work products to ensure quality, completeness, consistency, traceability, and alignment with established BA standards.
• Identify opportunities to reuse requirements, business rules, process models, and other analysis artifacts across projects and products.
• Contribute to the development and continuous improvement of BA standards, templates, documentation practices, processes, and tools.
• Mentor and support other Business Analysts, sharing business, systems, and analytical knowledge and providing guidance on requirements quality, systems thinking, and effective BA practices.
• Use Senior BA expertise and independent judgment to identify and resolve complex business and system issues, facilitate decisions, and proactively escalate risks, dependencies, or blockers when appropriate.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree directly related to the position or equivalent, required.
• Minimum six years' experience.
• Relevant experience in mortgage lending and/or consumer lending technology; Experience in mortgage operations segment is highly preferred.
• Experience leading/working with teams in agile setting, managing backlog/release plan, writing and collaborating on epics and user stories strongly preferred.
• Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output; ability to abstract up from low-level information to a more general understanding.
• Modeling skills necessary to represent requirements information in graphical forms.
• An understanding of how to practice requirements engineering according to several software development life cycles in a team environment.
• Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders.
• Experience working in an Agile environment.
• Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results.
• Strong proficiency with applications such as Microsoft Word, Excel, MS Teams, Jira (a plus).
• Ability to write simple SQL queries.
• Ability to work under pressure, in a fast-paced, data-driven environment.
• Ability to organize and manage multiple priorities simultaneously.
• Self-motivated, with the ability to work independently and lead projects with a strong attention to detail.

Supervision

• Low to intermittent supervision required, depending on experience
• High-level of independent judgment and discretion used in decision-making; uses sound judgment in executing core responsibilities
• Travel: 0%

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.