Sr. Consultant, Business Effectiveness - Process Improvements & Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

CIBC US Region is focused on deepening client relationships by delivering a full range of financial products and services to clients in the US Region.  The group provides business strategy and integrated financial services to clients. Being in line with CIBC’s core purpose: to help make our client’s ambitions a reality, the CIBC US offer focuses on integrated relationship management, where Investment Management Trust, Fiduciary, Asset Management, and Wealth Strategies teams work together to deliver customized financial solutions. In addition, CIBC US also offer Commercial Banking, Commercial Real Estate Financing and Community Banking solutions to clients.

What You'll Be Doing

The experienced Sr. Consultant, Business Effectiveness will be a leader on the US Change Initiatives Business Effectiveness team. The role will support the US Change Initiatives team by assisting with portfolio management activities, such as managing the project intake process, running key oversight meetings, and leading change initiative-related process improvement efforts. Additionally, the role will be participate in key operational responsibilities, such as ensuring data quality, proper records retention, and risk management activities.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview. 

How You'll Succeed

• Assist the Manager, Business Effectiveness with input in creating a strategic roadmap for US Change Initiatives Business Effectiveness team, including building a vision around ongoing improvements, integrating them into related bank processes

• Learn and maintain a comprehensive knowledge of bank’s applicable policies, processes, and procedures

• Become a subject matter expert and assist in guiding requesters through change initiative prioritization and approval processes

• Ensure necessary artifacts are complete and accurate as well as captured and maintained in required repositories

• Support the US Change Initiatives group with ongoing operations, including inventorying and maintaining documentation such as procedures, job descriptions, onboarding checklist, and shared presentations.

• Assist with key meetings for US Change Initiatives, such as group training forums, team collaboration events, and portfolio and change initiative oversight meetings

• Identify opportunities related to process improvement. Ensure proposed solutions are efficient, effective, and fit within required policy and standards requirements

• Operate independently with high quality, detail-oriented work

• Drive high internal partner satisfaction through servant leadership, effective communication, and providing outstanding assistance 

Who You Are

• You possess effective leadership capabilities with strong people management and development skills

• You have the ability to influence key stakeholders through well-articulated strategies and benefit driven value statements

• You are a curious, creative thinker with a collaborative approach to problem-solving

• You portray strong interpersonal and communication skills - both written and oral. Ability to communicate complicated matters in a simple, structured way to senior management

• You have proven ability to build collaborative relationships with key stakeholders across functions and borders

• You adapt well to fast-paced and changing environment.

• You promote teamwork and create focus around what is important, is approachable and viewed as a partner

• You have minimum of 5 years prior project management or related experience, in support of the financial services industry

• You demonstrate strong knowledge and understanding of project management principles, methodologies, and best practices.

• You are proficient in Microsoft Office

• You have a required college Degree.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110K - $130K for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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