Sr Digital Tech Support Engr

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Cat® Digital group is the digital and technology arm of Caterpillar Inc., responsible for bringing world class capabilities to our products and services. With over 1.5 million connected assets worldwide, we're focused on using data, advanced analytics, and AI capabilities to help our customers build a better world.
Job Summary:
As a Senior Software Engineer - Content Search, you play a pivotal role in driving the success of advanced search solutions by actively contributing to their strategic direction and hands-on implementation. Through your technical expertise and collaborative approach, you help build scalable, high-performance search platforms that provide outstanding user experiences and support the continued growth of Caterpillar's eCommerce initiatives.
What You Will Do:

• Contribute to defining and implementing the long-term technical vision for the search platform, supporting scalability and adaptability as data volumes and query complexity increase.
• Participate in technical reviews, share best practices, and collaborate with search engineers to solve technical challenges as part of the team.
• Assist in developing advanced features such as NLP, vector search, and personalization to improve relevance and accuracy.
• Support the creation of search capabilities with measurable KPIs (e.g., CTR, Query Distribution, Zero Search) and use analytics to help continuously optimize search performance.
• Work closely with product managers, data scientists, and engineering teams to align search efforts with business goals.

What You Will Have:
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.
Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
Software Integration Engineering: Knowledge of software integration processes and functions; ability to design, develop and maintain interfaces and linkage to alternative platforms and software packages.
Software Product Design/Architecture: Knowledge of software product design; ability to convert market requirements into the software product design.
Software Product Testing: Knowledge of software product testing; ability to design, plan, and execute testing strategies and tactics to ensure software product quality and adherence to stated requirements.
Considerations for Top Candidates:

• Bachelor's or master's degree in computer science or related field.
• 5+ years of experience in search engineering.
• 2+ years in a technical leadership role.
• Strong understanding of modern search technologies and frameworks.
• Working experience with building Low-latency API in AWS using Memory-storage solutions.
• Familiarity with A/B testing frameworks for evaluating and improving
• Strong knowledge with cloud technologies (AWS, Azure, Google Cloud, etc.)
• Advanced experience with version control / repositories such as GitHub
• Experience operating in an Agile / Global team environment
• Must demonstrate strong initiative, interpersonal skills, and the ability to communicate effectively.

Other Skills:

• Experience in Web content / large Content search solutions.
• Previous experience with Search products such as OpenSearch, Elastic Search, SOLR, Lucene, Coveo, and LucidWorks Fusion.
• Strong expertise in building crawlers, Web information parsing solutions.
• Distributed Systems: Proven experience building large-scale, highly available systems.
• Programming:
  
  • Proficiency in Java, Python, or Scala, including source control tools and practices for managing code and changes to it.
  • Proficiency in software debugging and problem-solving techniques.
  • Proficiency in AI code generation tools such as Claude Code, ChatGPT, or GitHub Copilot.
  • Familiarity with DevOps tools and techniques for cloud deployment.
  • Producing and consuming APIs
• Data Technologies: Familiarity with event streaming and cloud platforms.
• Machine Learning: Practical experience applying ML to improve search relevance.

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$112,710.00 - $183,140.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
July 8, 2026 - July 15, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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