As a Lead Designer at Coupa, you will define the design strategy for the Supplier Experience, streamline onboarding processes, and improve navigation across Coupa products by leading complex design efforts and collaborating closely with cross-functional teams.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Lead UX Designer at Coupa:
As a Lead Designer on Coupa’s Supplier Experience team, you will own the design vision for the Foundations pillar of the Coupa network. This pillar underpins the Supplier Grow and Transact experiences, providing the shared platform, systems, and workflows that connect suppliers to the full Coupa ecosystem. You will design the core experiences that every supplier relies on, from onboarding and identity to profile management and navigation across Coupa products. Your work will ensure suppliers can move seamlessly between Grow, Transact, and other Coupa offerings, without friction or duplication, regardless of where they are in their business journey. A key focus of this role is establishing the Coupa Supplier Portal (CPS) as the single source of truth for suppliers. You will help consolidate fragmented experiences into a cohesive, AI-powered network portal that gives suppliers clear access to all of Coupa, whether they are just getting started with their first customer or managing relationships with many buyers.
What You'll Do:
- Define the end-to-end design strategy for the Foundations pillar, including supplier onboarding, identity, profiles, navigation, and shared platform capabilities. Translate business goals and platform constraints into a clear, long-term vision that connects Grow, Transact, and the broader Coupa product ecosystem.
- Lead the design of foundational, cross-product experiences that enable suppliers to move seamlessly across Coupa. Ensure that core systems and workflows feel coherent, trustworthy, and easy to use, even as complexity scales behind the scenes.
- Partner closely with Product, Engineering, and Operations leaders to shape platform roadmaps, define shared requirements, and make thoughtful tradeoffs. Advocate for supplier clarity and consistency while balancing technical and organizational constraints.
- Help define how AI supports foundational supplier experiences, from guided onboarding and profile intelligence to proactive recommendations that help suppliers discover and access the right Coupa capabilities at the right time.
- Produce high-quality flows, components, prototypes, interaction specifications, and end-to-end service experience maps that align teams on how the supplier platform works. Set a high bar for craft, clarity, and scalability through your own work.
- Lead and collaborate on research with a global range of suppliers to understand onboarding challenges, trust signals, and cross-product friction. Translate insights into platform-level improvements that benefit the entire supplier experience.
- Work closely with the Design Systems team to evolve shared patterns, components, and platform conventions. Ensure foundational experiences scale across web and mobile and remain consistent across Grow, Transact, and other Coupa products.
What You Will Bring to Coupa:
- 10+ years of product design experience designing complex B2B SaaS, platform, or marketplace products, ideally in environments with multiple products, users, or integrations.
- A proven ability to simplify complexity, demonstrated through work on foundational or high-stakes workflows such as onboarding, identity, permissions, configuration, or cross-product experiences.
- Systems thinking, with an understanding of how data, identity, trust, and workflows move through an ecosystem over time.
- Strong design craft, including expert-level Figma skills and experience contributing to mature design systems and shared platform patterns. You lead by example and raise the bar for those around you.
- Clear communication and influence, with the ability to align cross-functional partners, tell compelling product stories, and collaborate closely with engineering on scalable solutions and tradeoffs.
- Builder mindset: You are proactive and take initiative, work independently, and thrive in environments with ambiguity, ownership, and high standards.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Chicago, Illinois, USA Office
350 N. Orleans St, Chicago, IL, United States, 60654
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