Sr. Manager Informatics - Clinical Informatics

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

• Job Description Summary: Senior Manager, Clinical Informatics you will help operationalize the Clinical Informatics program across the domains of population health, ambulatory quality, and safety. You will bridge clinical, operational, and technical teams to ensure the Informatics program drives efficient operations, excellent patient care, and measurable value across the enterprise. 

Key Responsibilities

• Coordinate and oversee clinical informatics initiatives across population health, ambulatory, quality, and safety.

• Establish clear processes to ensure follow-up, documentation, and coordination of informatics initiatives to maintain a high-functioning, efficient informatics team.

• Collaborate with business and clinical stakeholders to identify opportunities for process redesign, translating operational needs into actionable technical requirements, and guiding clinical and IT teams toward scalable, value-driven solutions.

• Support workflow and build design decisions within Epic and related systems, as appropriate

• Conduct initial clinical validation of Epic build and reporting to confirm accuracy, logic, and alignment with clinical intent, as appropriate

• Work with Epic analysts and project managers to coordinate deliverables, track progress, and ensure timely implementation of products.

• Partner with analysts and communications teams to develop tip sheets, user guides, and other educational materials that promote adoption and effective use of digital tools.

• Partner with SMD and analysts to develop Epic dashboards and other reporting tools to measure clinical outcomes and drive continuous improvement

• Apply a positive, pragmatic, and solution-oriented approach to remove barriers, resolve issues, and sustain progress within a complex healthcare environment.

• Use data-driven insights to evaluate workflows, identify improvement opportunities, and design digital solutions to move the organization forward.

• Lead and moderate effective interdisciplinary meetings with clear agendas, follow-ups, and accountability.  Prioritize clarity, problem solving, decision making and accountability.

• Prepare presentations for front-line care teams to scale optimal use of digital tools, as well as executive-level presentations to demonstrate key decision points and impact

• As part of a dynamic and quick moving team, be willing and able to adapt quickly and take on new responsibilities as priorities evolve.

Qualifications:

• Clinical background preferred

• Prior healthcare experience required

• Experience in informatics required, Epic experience preferred

• Ability to connect clinical workflows with technical design and outcomes

• Strong organizational, facilitation, and communication skills; ability to coordinate across multiple stakeholder groups

• Experience working in primary care or population health models required

• Ability to apply a data-driven approach to evaluate workflows, quantify outcomes and support evidence-based decision making across informatics initiatives

• Ability to think operationally and pragmatically, focusing on program function and measurable value.

• Positive, pragmatic mindset focused on solving problems, finding solutions, and driving progress in complex environments

• Growth mindset and commitment to continuous improvement 

Required Qualifications

• Experience: Minimum of 7 years of related experience is required.

•  Knowledge of ambulatory and population health workflows

   Experience working on large projects Strong knowledge of clinical applications and understanding of the healthcare IT industry

   Analytical, problem resolution and interpersonal skills

   Ability to bridge communication among technical and nontechnical project staff and customers

Preferred Qualifications:

• Clinical background preferred

• Experience designing, and supporting an Epic solution

• Understanding of configurable applications and monitoring practices

Education: Bachelor's degree is required or equivalent experience. Master’s degree preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.