Sr Manager IT Services

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as our Sr Manager IT Services for KONE Americas in KONE Lisle, IL?

• Do you enjoy developing organizational capabilities while also providing continuous improvement of processes and ways of working?

• Does managing and improving the financial aspects of IT services motivate you?

• Do you thrive in areas where you collaborate with other teams and work with stakeholders to define the IT Services roadmap?  

• Are you skillful with technological tools such as experience with working with ERP, Cloud Platforms, Microsoft products, Network, Infrastructure, and Platform Engineering?

• Do you demonstrate a passion for quality and results?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Lisle, IL

As our Sr Manager IT Services, you will be responsible for IT service management for Americas. You will bring 10+ years of IT Services Management experience to KONE. You will also use the knowledge gained through your bachelors or Masters in Information Systems, Computer Sciences, or equivalent.

As a leader, you will empower teams by removing obstacles and providing clear priorities, while promoting knowledge sharing, learning, diversity, and sustainability across KONE teams and partners.

The role requires strong communication, technical leadership, Service Management and problem-solving skills, with a hybrid working schedule and up to 15% travel. The candidate must reside within the Greater Chicago Area.

Other requirements include:

• Leads and orchestrates service delivery across multiple service teams including vendors, global teams and internal resources.

• Continuously develop operational management of IT Services, to ensure end-to-end service awareness, established metric driven service performance, operational excellence and documentation throughout the service lifecycle.

• Enable uninterrupted, secure, reliable, resilient business operations for Americas.

• Plays a significant part in promoting collaboration and teamwork through the service lifecycle and builds strong relationships with key stakeholders by working closely with Solution Design Owners, business stakeholders and technical roles in the value chain.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $156,600 – $215,380.  The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 20% Target Incentive (60/40) based on achievement of company goals and individual goals.
 

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams!*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Read more on www.kone.com/careers

#IND123

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers