Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions Emergency Call Handling organization is responsible for 9-1-1 call handling solutions that provide Public Safety Answering Point (PSAP) telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software and solutions offer PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.
Learn more about the suite that saves lives- https://www.motorolasolutions.com/en_us/products/command-center-software.html
Job Description

Primary Responsibilities:

• The development of NENA (National Emergency Number Association) i3 standards compliance enablement interface of our ECH (emergency call handling) product portfolio

• The interoperability validation of our ECM (emergency call management) NENA i3 compliance with both our internal NGCS and ECH solutions and these with external vendors as prioritized by the product management team

• The development of network and firewall reference architecture and designs in support of prioritized solution deployment models for our ECH product portfolio and our NGCS (next generation call services) Command Central Router solution

• Complete effective transitions of reference network architecture and designs from development and test to release readiness for MSI deployment and support teams

• Provide L4 escalation support for deployed production systems as SME capacity of potential issues regarding networking (firewall incl) or potential issues with i3-IOT inconsistencies.

• Provide escalation support when available and prioritized for critical customer deployment issues

• Maintain knowledge sharing and best practices across R&D, deployment and support teams with specific focus on networks in an effort to reduce deployment costs, improve support capabilities and ongoing assessment of technology and cost considerations

• Establish and maintain a backlog of network design and network product requirements and associated priorities of improving quality, availability, cost reduction, and implementation and support cost reduction.

• Leads the team to define, document, and incorporate system standards into reference architectures.

• Define security, access rights & methodology

Qualifications:

• BS degree or equivalent

• Minimum of 10 years experience leading a project and/or product development team

• Technical knowledge of networking, firewalls, WAN and SDWAN required

• Self driven, energetic, highly innovative person with a positive attitude

• Effectively collaborates with technical leaders and stakeholders in a multi-team environment

• Provides updates to leadership team on team’s progress, risks and issues based on data

• Demonstrates flexibility and resilience in the face of changing priorities and requirements

• E2E ownership for the team commitments and results

• Excellent communication and leadership skills

• Experience leading project and/or product requirements prioritization

• Experience being accountable for leading resolution of customer escalations

• Supports individuals development through feedback, coaching and mentoring in day to day work

• Working across and collaborating with multiple-large organizations

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

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Basic Requirements

• BS degree or equivalent

• Minimum of 10 years experience leading a project and/or product development team

• Technical knowledge of networking, firewalls, WAN and SDWAN required

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].