Sr Manager, Software Engineering - Client Onboarding Technology

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

As a member of CIBC’s team, the Software Engineering Manager is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing,  motivating and developing staff to maximize their individual contribution and function effectively as a team.

The Manager of Client Onboarding Technology is responsible for overseeing the day-to-day operations, development, and support of onboarding and services technology solutions. This role will manage a team of engineers and analysts, ensuring the reliable delivery of onboarding and service portal .

The ideal candidate will have hands-on experience with commercial banking technologies, API integrations, and vendor platforms, and will play a key role in supporting business objectives and technology initiatives.

This role is a Hybrid role with 2-3 days required on-site per week.

KEY ACCOUNTABILITIES

Team Leadership & Development

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
• Foster a collaborative and high-performance team culture.

Payments Technology Operations

• Oversee the daily operations and support of onboarding and service systems, ensuring high availability and performance.
• Coordinate incident management, problem resolution, and system monitoring for payment applications.

Project Delivery & Integration

• Lead and participate in projects to implement and  integrate with various vendor solutions like FIS, Finegra, Salesforce with internal data hubs and custom built service platforms.
• Support API enablement and integration efforts with internal and external partners.

Vendor Management

• Work closely with vendor partners such as FIS, Finastra Finegra, Salesforce and other fintech providers to ensure optimal performance and service delivery.
• Support the evaluation and onboarding of new payment technology vendors.

Process Improvement

• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
• Ensure compliance with regulatory requirements and industry standards.

Collaboration & Communication

• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

KNOWLEDGE AND SKILLS 

Experience

• 10+ years of experience in commercial banking technology, financial services, or a related field.
• Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge
• Ability to think strategically about the bank's objectives, aligning projects with broader business goals
• Experience managing or leading technical teams is preferred.

Technical Skills

• Experience with API development and integration using Microsoft Technology stack - Azure, SQL, .Net. Microsoft API Management or Mulesoft experience will be a plus
• Deep expertise with . net UI development , Telerik Kendo UI development
• Familiarity with vendor platforms such as FIS, Fiserv, Finegro, or other fintech payment providers.

Process & Methodology

• Working knowledge of Agile, Scrumban, or similar methodologies.
• Understanding of ITIL processes and best practices in production support.

Other Skills

• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

STRATEGIC BUSINESS UNIT DESCRIPTION

US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets.

The teams work to maximize the investment in resources and technology while building an appropriate balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk.

WORKING CONDITIONS

·This role operates within a normal office environment

• Hybrid
• This position does not offer visa sponsorship.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $165,000.00 - $200,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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