Senior Product Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

This is a unique Product Manager role that requires both strategic product thinking AND hands-on technical capability. You'll own the P&L and customer experience for core visibility and work directly with some of the world’s largest shippers.

Location: Chicago preferred. Open to remote with monthly travel to Chicago

What You'll be doing:

Product Strategy & Ownership

• Own product P&L, adoption metrics, and customer outcomes
• Engage directly with enterprise customers to identify high-value use cases
• Drive go-to-market strategy with sales and customer success teams
• Shape the long-term vision for FourKites' flagship over-the-road product line

Technical Product Development

• Personally mine and analyze data using Pendo, SQL/Python to gain usage insights and validate hypotheses
• Build proof-of-concepts and prototypes using modern AI tools to demonstrate value
• Define data models and analytics requirements for engineering teams
• Run A/B tests and analyze product usage patterns
• Collaborate with data scientists on ML model requirements

Success Metrics (Year 1)

• Achieve >90% customer retention for core visibility products 
• Achieve 80%+ on new features released

About the team:

You’ll join a product team that blends big-picture strategy with hands-on execution. We own outcomes end-to-end—P&L, customer experience, and real adoption—while working directly with the world’s largest shippers. The team values curiosity, data-driven thinking, and rolling up our sleeves to build and test ideas fast.

Who you are:

Must-Haves

• At least 5+ years of Product Management experience in a fast-growing SaaS company
• Chain Domain Expertise: Deep understanding of operational supply chain challenges (shipper pain points, yard management, multimodal logistics)
• Technical Hands-On Ability: Comfort with cursor.ai or equivalent tools to be able to quickly build prototypes
• Proficiency in SQL and Python to independently explore data and insights
• Customer-Facing Skills: Ability to engage with enterprise customers and translate needs into products
• Self-Starter Mindset: Thrives in ambiguity, identifies opportunities without waiting for briefs
• BS in math, statistics, economics, engineering or a quantitative discipline. MBA preferred but not required

Soft Skills

• Hunger to Learn & Collaborate: Given the emerging nature of our data products, we require someone with passion, curiosity, and the ability to work closely with technical teams, customers, and other product managers to co-create value.
• Proactive Problem-Solving Mindset: This is not a traditional, directive role. The person should be self-driven, identifying gaps, researching market needs, and proposing solutions proactively without waiting for detailed briefs

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. 

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Working at FourKites

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

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Benefits for US : 

• Medical, Dental & Vision benefits start on first day of employment
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days 
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago)
• Annual Wellness Stipend 
• Ongoing learning & development opportunities 

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.