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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
The Hosting Operations team is seeking an initiative-taking and experienced Expert Systems Engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.
This is a remote role in the US or Canada.
Responsibilities
- Perform application monitoring and performance troubleshooting (SQL slowness, Network, TW Application, IIS worker Process, Windows technologies, Load balance and Azure technologies for existing and new customers.
- Use Altera Proactive Tools like APPD and LM to find existing issue before client open reactive cases for their users, Provider details technical analysis as well.
- Technical Stewardship: Provide continual technical guidance and support to the project team during the PPO Client meetings.
- Solution design: Provided investigate client issue and work on script to detect same issue for all hosted client.
- Communication: Create architectural diagrams and documentation to effectively communicate design to the project team.
- Provide technical inputs during project status meetings and address any technical roadblocks.
- Documentation: Maintain comprehensive technical documentation through the project lifecycle including architecture design documents, configuration guide, and release notes.
- Engage in technical problem solving across multiple technologies
- Performs other duties and special projects as assigned
- Participate in on-call 24X7 support
Contribution towards the team synergy:
- Coach, and mentor junior team members and provide leadership.
- Complete root cause analysis and problem management and share with team members to improve team processes.
- Knowledge transfer with other team members to improve overall team education level.
- Take ownership of assigned task(s) and provide project updates.
Qualifications
Academic and Professional Qualifications:
- Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
- Technical certifications
- Able to Work on IIS worker Process slowness troubleshooting
Experience:
- Team Player with proven communication, organizational, and strong interpersonal skills
- Must have excellent writing and communication skills (able to use office 365 all solutions)
- Ability to prioritize and drive to results with a high emphasis on quality
- Ability to translate complex technical information into understandable business language
- Experience in Microsoft Azure Cloud and Altera TW application.
- Experience with ITSM tools such as ServiceNow.
- Typically requires a minimum of 10 years of related experience
- Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, Network, IIS web server troubleshooting, Microsoft Power Shell, DUMP review business continuity.
- Basic familiarity with healthcare organizations.
- Ability to write scripts in PowerShell.
- Ability to review DUMP for application crash
- Excellent communication skills.
- Well organized, detail oriented, self-starter, able to work independently.
- Must demonstrate the ability to learn and communicate new technologies.
- Knowledge of APPD and Logic Monitor Tool
Travel Requirements:
- May require minimum travel for business needs
Working Arrangements:
- Work is performed in a remote environment with minimal exposure to health or safety hazards
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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