Stars Clinical Program Manager

Job Description

A bit about this role: 

• As the Stars Clinical Program Manager at Devoted you’ll be an integral part of executing on the strategy for Star Rating performance across all Devoted Health plans. In other words, you’ll be key to making sure Devoted delivers on its mission to treat every member like family - by ensuring that we’re achieving the best clinical outcomes for our members. This role will be responsible for executing and refining strategies for each of our Clinical Star Measures (including HEDIS, Part D, and SNP measures).  This will include partnering with internal clinical and experience teams on engaging members in care and managing external vendor partners to ensure our programs are achieving our goals. The Manager will also help bring rigor to analyzing program effectiveness and impact toward achieving our desired goals. This role will be empowered with remarkable amounts of data to explore to identify insights and opportunities for performance improvements. This role reports to the Associate Director of Clinical Stars.

Your Responsibilities and Impact will include: 

• Vendor & Partnership Management

  • Serve as day-to-day owner for clinical vendor relationships (at-home lab partners, eye care partners).

  • Oversee effectiveness, operational coordination, and integration with Devoted Medical care teams.

  • Ensure vendors are aligned to performance goals and that learnings loop back into clinical workflows.

• Measure-Level Monitoring & Program Management

  • Own ongoing tracking, insights generation, and execution support for Stars measures led by the Clinical Stars team.

  • Partner closely with Devoted Medical and other internal measure owners to surface trends, risks, and opportunities for measures we influence but do not directly own.

  • Maintain structured documentation, dashboards, and issue/risk trackers that enable early intervention.

• Member Outreach Campaigns

  • Work with the Member Experience team to scope, craft, and operationalize targeted outreach interventions that support closing care gaps.

  • Monitor campaign performance, ensure alignment with clinical goals and translate results into future campaign design.
     

Required skills and experience:

• Operations minded: define an end point and formulate & execute against a plan for getting there, with quantifiable mile markers and stakeholder communication along the way.

• Analytical horsepower: demonstrated excellence in data-driven work – proficient in Excel/Google Sheets with the ability to self-serve data with SQL queries and/or Looker. This includes manipulating and understanding data to draw conclusions that help solve complex challenges. 

• Organization skills: super organized with an eye for detail and the ability to understand and document what matters. Staying organized is a critical component of being able to pivot between going deep into the details and stepping back to see themes or levers that inform strategy.

• Resourceful self-starter: ability to see where unaddressed problems lie and quickly build toward a solution.  Can-do attitude, adaptability, and stamina for tackling hard and ever-changing challenges with the ability to work in a startup, fast-paced environment.  Curiosity and aptitude for learning emerging technologies, including AI/ LLM, is a strong plus.

• Relationship builder: expert at building relationships and influence with a broad range of internal and external stakeholders. 

• Communication skills:  you are an effective verbal and written communicator, and can clearly articulate your approach and assumptions while thinking through a problem.

• 2+ years of experience in healthcare setting

Desired skills and experience: 

• Hands on experience with program management

• Experience with Medicare Advantage Star Rating programs a plus, but not require

#LI-Remote

Salary Range: $80,000 - $130,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.