Strategic Account Executive

The Opportunity
As a Strategic Account Executive at UserTesting, you’ll play a critical role in driving growth across our North American customer base. This is a senior, high-impact role focused on building and expanding partnerships with some of the most influential brands in the world.

You’ll manage a portfolio of strategic enterprise accounts, spending significant time onsite with customers to understand their goals, deliver value, and position UserTesting as a trusted partner. You’ll collaborate closely with our cross-functional teams and leverage our powerful platform to help organizations uncover deep human insights and build better digital experiences.

Responsibilities

• Retain and grow a portfolio of strategic accounts across UserTesting’s solution set, with a focus on long-term, value-based relationships

• Own and execute the NORAM territory strategy in collaboration with Renewal Managers, Customer Success Managers, Solutions Consultants, and BDRs

• Achieve quarterly and annual sales growth targets with forecast accuracy and discipline

• Lead pipeline development through both self-sourced activity and team collaboration

• Drive a consistent and customer-centric sales process that aligns with UserTesting’s proven methodology

• Partner with cross-functional teams (Solutions Consulting, Channel, Insights, Deal Desk, and more) to deliver impactful customer outcomes

• Cultivate executive-level relationships and advocate for customers across all levels

• Maintain detailed and organized activity within Salesforce, Clari, and the full sales tech stack
   

What we're looking for

• 7+ years of experience in enterprise SaaS sales, with a proven track record of exceeding quota and growing strategic accounts

• Experience growing and retaining  customers with seven-figure revenue under management

• Experience working with Fortune 100 companies, navigating complex org structures and high-stakes deals

• Executive presence with strong communication skills and ability to influence and drive consensus at all levels of an organization

• Demonstrated success managing and closing high-value software and services deals in multi-stakeholder environments

• Strategic thinker who can creatively structure deals to drive mutual value within tight timelines

• Ability to collaborate cross functionally

• Proficiency in Salesforce, Clari, Outreach, and productivity tools (Google Suite, MS Office)

• Willingness and ability to travel up to 50%, with frequent onsite visits to customer locations across North America

• Experience in UX, digital, eCommerce, or market research is a plus

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some candidates, especially underrepresented groups, may hesitate if they don’t meet 100% of the criteria. At UserTesting, we value diverse perspectives and believe great talent comes in many forms.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Panel Interview

• Offer Stage

Accommodations
We’re committed to inclusive, accessible experiences for all candidates. If you need accommodations or support at any stage of the process, please contact us at [email protected]. We’d love to hear how we can help.

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.