Manage day-to-day execution of the Universal Trailer Pool: monitor and update trailer inventory, enforce return timelines, track and escalate discrepancies, support carrier communications, assist with scorecards, document incidents, and partner with SAM and safety teams to improve trailer utilization and compliance.
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We Want
The Strategic Asset Ops Specialist supports the Strategic Asset Management team by managing the day-to-day operational execution of Universal Trailer Pool (UTP) programs. This role is responsible for maintaining trailer balance across all UTP locations, ensuring compliance with return timelines, and driving accountability with carriers through accurate tracking, reporting, and communication. This individual plays a critical role in real-time operations, escalating issues, reinforcing process adherence, and helping improve service performance across the board.
What You'll Do
- Monitor trailer inventory across UTP locations to ensure consistent trailer availability aligned with daily volume needs
- Maintain and update internal trailer tracking tools or systems to reflect current status and location of each trailer
- Report and resolve discrepancies, escalating to the SAM and Carrier Reps as needed
- Track and enforce trailer return timelines per carrier agreements
- Assist in the execution of monthly carrier scorecards with a specific focus on trailer return compliance %
- Identify trends in delayed returns, damaged/lost trailers, and repeated non-compliance
- Support communication to carriers around expectations and compliance thresholds related to UTP usage
- Partner with the SAM to recommend corrective actions when needed
- Lead intake and documentation of trailer-related issues including: Late returns, damaged, stolen, or lost trailers, incomplete check-in/out processes, safety-related incidents
- Ensure check-in procedures are being followed by both carrier dispatch and drivers at preload or drop sites
- Collaborate with internal safety/compliance teams to ensure records are maintained for audits
- Act as a resource to the Carrier floor regarding rules of engagement for UTP usage
- Help train new reps on UTP-specific processes, expectations, and escalation paths
- Ensure all stakeholders understand trailer allocation protocols and reporting procedures
Qualifications
- 6+ months experience in operations, asset coordination, logistics, or carrier support
- Strong understanding of trailer pool logistics and/or freight brokerage operations
- Proficient in Excel, TMS, trailer tracking software, and internal reporting tools
- Detail-oriented, with strong organizational and communication skills
- Comfortable with cross-functional coordination and frontline issue resolution
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.
Top Skills
Excel
Internal Reporting Tools
Tms
Trailer Tracking Software
Arrive Logistics Chicago, Illinois, USA Office
30 South Wacker Drive , Chicago, IL, United States, 60606
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