Strategy & Operations Manager

Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes.

We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths.

Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.

Position Overview:

As our first strategy/operations hire in Australia, you will play a critical role in driving Nash’s growth and operational excellence across the Asia Pacific region. You’ll be responsible for executing strategic initiatives, managing key supplier partnerships, and ensuring the success of regional expansion efforts. This role requires a blend of analytical thinking, operational expertise, and strategic acumen.

You will work closely with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to align Nash’s regional operations with its broader business goals.

Key Responsibilities

Regional Expansion

• Build and execute our regional launch playbook to bring Nash to new regions and customers.

• Identify and assess new opportunities, including geographic expansions and vertical-specific strategies.

• Conduct market analysis to understand regional trends, customer needs, and competitive landscapes.

Carrier and Provider Partnerships

• Partner closely with our local network of delivery providers and carriers to support their growth.

• Work with the global supply team to define regional processes and prioritise product/engineering efforts

• Monitor and optimize carrier performance, including service quality, and compliance to identify shared opportunities for improvement.

• Identify and onboard new partners to support growth and enable new delivery types.

Strategic and Operational Support

• Serve as the go-to resource for strategic and operational challenges in the region.

• Lead cross-functional projects, such as launching new products, implementing process improvements, or addressing operational bottlenecks.

What Would Make You a Great Fit

• Strategic Thinker: You have experience developing and executing strategies that drive tangible business outcomes.

• Operational Expertise: You’ve successfully managed complex operations, ideally in logistics, supply chain, or a similar environment.

• Relationship Builder: You excel at building and maintaining strong partnerships with internal and external stakeholders.

• Data-Driven: You use analytics to inform decisions and continuously improve processes.You should be self sufficient in completing analysis with little support.

• Execution-Focused: You thrive in dynamic environments, balancing short-term execution with long-term planning.

You should have: 

• 5+ years of experience in consulting, operations, product management, or related roles in a SaaS or logistics environment.

• Bachelor’s degree in Engineering, Business, Logistics, Supply Chain Management, or a related field; MBA or advanced degree is a plus.

• Proficiency with CRM (e.g. Salesforce), analytics (e.g.Tableau/Mode), and diagnostic tools (e.g. Datadog)

• Willingness to travel as needed to meet with customers and attend industry events.

✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance