Supervise daily operations of Tea Around Town, manage staff schedules, coordinate catering orders, assist with customer service, and maintain high service standards.
Tea Around Town Chicago is looking for self-sufficient, attentive, and hard working individuals to join our team of Supervisors. Individuals should be flexible with schedules, able to balance a few tasks at once, and provide clear and concise leadership to our teams of singing servers on board the tea bus.
TopView has experienced rapid expansion over the past decade. Ambitious, agile, and competitive, we thrive in a fast paced environment. If you are a highly determined and resourceful professional, this is the right place for you!
Supervisor Responsibilities:
- Coordinate daily schedules and ensure appropriate coverage for staff.
- Coordinate and confirm daily catering orders.
- Communicate the food predictions to the caterer Monday/Wednesday/Friday
- Ensure all materials needed for the day are sent with the Tea Bus operation.
- Provide relief where needed amongst staff.
- Maneuver to assist cover any call outs.
- Facilitate ticket scanning and customer boarding.
- Coaching and training as needed.
- Report any inventory/bus needs.
- Communicate daily operations in comprehensive reports
- Maintain a level of high standards to ensure a “WOW” experience.
Requirements:
- 1 year previous leadership experience in the restaurant industry
- Ability to work Fridays, Saturdays, and Sundays weekly during a 9 hour shift between 8:00am - 9:30pm
- Strong time management skills to prioritize tasks effectively.
- Excellent customer service skills to provide a positive dining experience for guests.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Knowledge of culinary terminology and food preparation techniques is beneficial
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Benefits:
- Flexible schedule
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Chicago, IL (Required)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Senior Client Success Manager drives client retention and growth through relationship management, mentoring Client Success Managers, resolving escalated issues, and leading strategic initiatives to enhance service effectiveness.
HR Tech • Information Technology • Professional Services • Sales • Software
Manage collection processes, oversee outstanding invoices, resolve billing issues, analyze accounts, and collaborate with teams to improve efficiency.
Top Skills:
ExcelMS OfficeNetSuitePowerPointSalesforce
Cloud • Real Estate • Software • PropTech
The Vendor Relationship Representative manages vendor relationships, enhances customer satisfaction, handles inquiries, sources vendors, and contributes to operational improvement initiatives.
Top Skills:
ExcelMicrosoft WordOutlookPowerPoint
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
