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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
Job Summary:
As a Customer Supply Chain Analyst, you are expected to implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value. You will assist in successful execution of customer promotional events through the coordination with Chamberlain Group's functional contacts in Sales, Demand Planning, Warehouse Operations, Transportation, and Customer Service.
Qualifications:

• Bachelor's Degree in Business, Supply Chain, Finance or Marketing
• 1-3 years of relevant work experience in supply chain, customer care, finance, or marketing
• Strong analytical skills
• Influencing skills
• Customer service skills
• Ability to understand the customer experience
• Able to travel up to 10% - domestically and internationally

Preferred Qualifications:

• APICS / Lean / Six Sigma
• SAP experience
• BI reporting

Essential Duties and Responsibilities:

• Drive seemless reporting and analytics through the coordination with Chamberlain Group's functional contacts in Supply Planning, Demand Planning, Warehouse Operations, Transportation, and Customer Service
• Assist in development of immediate and long-term corrective action plans in cooperation with Chamberlain Group's Supply Chain to identify service issues and failure
• Monitor and communicate key Supply Chain performance measurements as defined by ongoing development of customer specific targets and measure and reconcile to customer defined scorecards
• Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function
• Work collaboratively with planning team and operations to establish best practices for reporting, analysis, and insights in forecasting, inventory levels, and service levels
• Analyze actual sales to customers and sell-out data to actively identify exceptional or unforecasted activities; drive fast, appropriate actions to minimize the impact of deviations from the Demand Plan; communicate these actions to stakeholders
• Assist in the preparation, review, and action planning for key KPI's across the supply chain
• This is a role within Chamberlain Group's Sourcing, Planning, and Logistics group

This role will be hybrid out of our Oak Brook, IL headquarters.
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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.