Support Engineer

About Delve

Delve is building an AI-native platform that transforms compliance from tedious, manual work into effortless, automated workflows.

We’re the fastest growing compliance company on the market. Delve helps hundreds of companies save hundreds of hours (e.g. Lovable, 11x, WisprFlow) by eliminating busywork and helping teams focus on what matters — building securely.

Backed by Insight Partners, General Catalyst, Y Combinator, and top-tier investors, we just raised our $32M Series A and are scaling quickly.

Our team includes former founders, Olympiad medalists, and engineers from OpenAI, Stanford, MIT, and Berkeley. We’re on a mission to eliminate busywork for humanity — starting with compliance.

About the Role: Support Engineer

Delve customers love us because we move fast, care deeply, and go the extra mile — and our support team is the heart of that experience. We’re looking for a Support Engineer to provide fast, technical, high-quality help to our customers in real time.

You’ll be the front line in Slack, resolving support requests, troubleshooting issues, and helping users navigate complex compliance workflows. You’ll also partner closely with engineering and product to escalate bugs, improve our docs, and level up the overall support experience.

This is not a passive ticket-pushing role — it’s hands-on, technical, and dynamic. You’ll be a hero to our customers and a critical bridge between them and the product.

What You’ll Do

• Be in our shared Slack channels and ticket queue, responding to customers within minutes (yes, minutes)

• Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fast

• Guide customers on best practices and unblock them during critical moments (like audits or security reviews)

• Write and maintain internal knowledge base articles and external product documentation

• Act as the voice of the customer — surfacing pain points, feedback, and product gaps to the team

• Proactively identify recurring issues and work with engineering to fix root causes

Who We’re Looking For

• 2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS company

• Comfortable in real-time support — Slack, Plyon

• Strong communicator: clear, friendly, and confident with both technical and non-technical users

• Fast-moving and calm under pressure — especially during critical customer issues

• Meticulous with follow-through: nothing slips through the cracks

• A team player with high empathy and a genuine desire to help people succeed

• Huge plus if you have GRC experience in the past.

Not a Fit If...

• You want a strict 9–5 job with no real-time responsibilities

• You’re uncomfortable in high-speed, high-pressure support situations

• You prefer to wait for perfect specs instead of jumping in and figuring things out

Why This Role Matters

At Delve, support is not an afterthought — it’s one of the reasons customers choose us. You’ll be instrumental in building trust, protecting revenue, and making sure users never feel stuck or ignored. If you care about people, understand technical systems, and thrive under pressure — you’ll love this job.

Benefits

• 100% medical, dental & vision coverage (for you; partial for dependents)

• 401k with employer match

• Unlimited PTO + federal holidays

• GrubHub stipend + all meals covered in-office

• Gym membership covered

• Frequent team dinners, events, and off-sites

• The opportunity to eliminate busywork for humanity

Join Us

If you're energized by solving real customer problems fast, and love being at the intersection of people and product, apply now. You’ll be joining a world-class team on a mission that matters — and your support will make a direct impact every day.