Provide technical support in Windows and Mac environments, ensuring excellent customer service, particularly to C-level executives. Experience in offshore team collaboration is preferred.
Company Description
Job Title : Support Engineer
Location: Chicago, IL.
Duration: FullTime
Job Description:
· 6-8 years of End User Support experience in handling Windows and Mac environment.
· Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit Organization.
· Experience in working with offshore teams
· Providing white gloves IT service to C-level executives.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
macOS
Windows
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
