Provides onsite enterprise IT service delivery at Rock Island Arsenal, including ticket management, desk-side support, NIPR/SIPR systems, user accounts, imaging, application services, hardware maintenance, printer troubleshooting, Windows Server administration, virtualization, patching, networking, security hardening, and DoD STIG compliance.
SAIC has an immediate need for a Systems Administrator to provides core enterprise service support onsite at Rock Island Arsenal, IL.
Job Description:
- IT Service Delivery: Manage, track, and resolve desk side support requests efficiently utilizing the internal enterprise ticketing system. Ensuring NIPR/SIPR systems, user accounts, images and application services remain stable.
- Workflow Prioritization: Triage and prioritize workflow effectively based on issue urgency, business impact, and data/work sensitivity.
- Autonomous Execution: Operate with a high degree of self-motivation, taking initiative to resolve technical challenges with minimal direct supervision.
- Infrastructure Standards: Maintain safe and organized IT environments through adherence to proper cable management and hardware deployment best practices.
- Operational Maintenance: Execute routine hardware maintenance and directed technical tasks in support of broader IT department objectives. Advanced Troubleshooting: Proven ability to diagnose, analyze, and resolve complex hardware, software, and peripheral issues, including advanced printer support.
- Virtualization Knowledge: Solid foundational understanding of system virtualization concepts and virtualized environments.
Required Education:
- BS degree and two (2) years of hands-on experience; four (4) years of relevant experience accepted in lieu of degree.
Required Skills:
- Solid hands-on experience with VMware and/or other enterprise virtualization technologies.
- Strong proficiency in Windows Server administration, including Active Directory and Group Policy.
- Working knowledge of networking protocols, system security best practices, and IT infrastructure management.
- Proficient in Windows Server administration, patching, and update management.
- Familiarity with enterprise collaboration and project management tools.
- Understanding of DoD compliance frameworks, STIGs, and security hardening standards.
Required Certification:
- CompTIA Security+ CE
Required Clearance:
- Active Secret security clearance.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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