The Systems Analyst will provide Tier 1 support for end-users, troubleshoot desktop and network issues, manage user accounts, and document work procedures.
Position Summary
The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.
This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.
What You’ll Do
- Be the first point of contact for end users, delivering friendly, professional, and timely support
- Troubleshoot common desktop, OS, email, printing, and connectivity issues
- Support customer-specific applications using documented procedures
- Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
- Navigate Active Directory to create, modify, and disable user accounts and groups
- Provide basic Microsoft 365 and Azure support
- Perform first-level triage for virtual server and system issues
- Accurately document work and manage tickets using established workflows
- Follow SOPs while knowing when to escalate issues appropriately
- Build trust with end users by setting clear expectations and following through
What We’re Looking For
- Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
- Solid Tier 1 / Tier 1.5 technical foundation
- Basic understanding of:
- Microsoft 365
- Active Directory
- TCP/IP and networking fundamentals
- Command line and OS troubleshooting
- Ability to communicate effectively with both technical and non-technical users
- Comfortable working in a ticket-driven environment and managing priorities
- Team-oriented, dependable, and respectful in all interactions
Preferred Experience & Certifications
- Prior MSP or service desk experience (highly encouraged)
- A+, Network+, and/or Server+ certifications
- Basic Microsoft 365 or Azure certifications
- Familiarity with ITIL concepts
- Strong written and verbal communication skills
Why Meriplex
- Supportive team environment with clear processes
- Exposure to a variety of technologies and real-world client environments
- Opportunity to grow beyond Tier 1 as your skills develop
- A company that values both technical ability and how you treat people
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Similar Jobs
AdTech • eCommerce • Food • Marketing Tech • Retail
The role involves delivering reliable POS and Payments technology solutions, overseeing design and implementation across multiple platforms, and mentoring junior analysts.
Top Skills:
Aci Retail Commerce ServerIngenico Pin PadsNcr Connected PaymentsPayment Processing FlowsVerifone
HR Tech • Payments • Professional Services • Software
The role involves supporting HR systems projects, managing data integrity, training team members, and enhancing overall operational efficiency. It requires collaboration with stakeholders to implement effective HR solutions and process improvements within Workday.
Top Skills:
Workday
Machine Learning • Payments • Security • Software • Financial Services
The Business Systems Analyst Consultant analyzes client requirements, provides IT solutions to enhance business applications, and improves business processes through senior-level consulting.
Top Skills:
Business ManagementProcess ImprovementsSoftware SolutionsUser Experience Design
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
