Job Description:
Location: Preferred location T&T Industry (Airlines) in Chicago- IL
If you live within 40 km (25 miles) of a DXC office, you are expected to work onsite at least two days per week.
Overview: The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships.
Key Responsibilities
Business Growth and Opportunity Development
Demonstrate a comprehensive understanding of the client’s industry dynamics, business model, operations, and initiatives to improve revenue, profits, customer and employee engagement, and IT transformation and efficiency.
Identify and seize new business opportunities within existing client relationships.
Lead and/or oversee solution development and proposal efforts for new opportunities, ensuring alignment with client needs and organizational capabilities.
Contribute to firm leadership initiatives and help shape the organization's direction.
Client-Centric Culture and Relationship Management
Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
Build trust through transparency, honest dialogue, and consistent communication with clients.
Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.
Planning and Account Leadership
Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients’ business aims.
Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.
Financial and Resource Management
Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
Manage account profit and loss, ensuring suitable financial structures and resource allocation.
Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.
Required Qualifications
Bachelor’s degree or equivalent combination of education and experience
Travel & Transport industry expertienced Client Partner (Airlines)
15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts.
Experience within a global organization of considerable size, scope, and complexity.
Strong strategic thinking, business acumen, and commercial awareness.
Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
Executive presence with the ability to build trust at senior levels.
A deep understanding of industry trends, business challenges, and technology solutions.
Excellence in stakeholder management, conflict resolution, and team leadership.
Success Metrics
Revenue growth and profitability within assigned accounts.
Development of new business opportunities and pipeline growth.
Client satisfaction and retention rates.
Quality of delivery and project results.
Team performance, development, and alignment with organizational goals.
This role is essential to the organization’s success, requiring a leader who can integrate strategic vision with operational execution while sustaining strong client relationships at all levels.
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Similar Jobs
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
