😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

The Talent Development Manager is responsible for developing a comprehensive learning and development strategy that translates business goals across QM into development programs and tools that optimize performance and career development in the organization. This role focuses on design, development and curation of an innovative portfolio of development experience that help team members upskill and re-skill to drive their performance and career goals as well as Happy People, Diverse and Inclusive Culture across QM. The Talent Development Manager will be a trusted advisor and partner for leaders and team members throughout the organization as it pertains to employee and organizational development.

🔧 Responsibilities

• Develop talent development strategy 
• Build internal communications strategy 
• In partnership with HR Business Partners and business stakeholders, identify individual and organizational development needs for team members and people leaders in alignment with their business goals
• Utilize a consulting approach that includes discovery, developing and agreeing on the services to solve organizational challenges, delivery and evaluation
• Support and manage efforts in company-wide organizational development initiative, not limited to: change management, leadership development and coaching, group effectiveness, employee engagement, training facilitation, etc. 
• Implement career development programs 
• Manage internal communications channels
• Design and deliver professional development programs from scratch 
• Program manage development programs and processes 
• Design and deliver development offerings, including individual and cohort-based learning experiences
• Implement an analytical approach to understand development needs and create development experiences that are rooted in business priorities
• Mentor leaders on career coaching practices
• Select and manage resources, both internal and external 
• Develop and maintain effective relationships with team members across levels and departments
• Engage business leaders as active participants and sponsors to drive learning adoption

💡Requirements

• Demonstrated, end-to-end talent program management experience: conception and initiation, planning, execution, performance and monitoring to project close
• Demonstrated consultative approach: excellent influencing skills to communicate effectively and credibly with audiences across departments and levels
• Strong experience (10+ years of corporate talent development in a corporate context) running global development projects: from design and facilitation to effectiveness evaluation
• Strong relationship building and stakeholder management skills
• Ability to analyze and synthesize data from multiple sources to identify themes and develop compelling recommendations
• Ability to work autonomously and effectively in a complex and fast-paced environment 
• Strong strategic thinking skills
• Strong business acumen 
• Comfortable with ambiguity, uncertainty and constantly evolving business landscape
• Preferred Bachelor’s Degree in Human Resources/Organizational Design and/or ATD/CIPD/coaching certified professional
• Travel: Estimated 5% to deliver training
• Compensation: $110,000 - 140,000

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD 

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognitions programs 

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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