Team Lead (Web Project Manager)

Blacksmith Agency is a boutique digital agency based out of Phoenix, AZ, specializing in top-of-the-line, custom website design and development. By forging digital products and online experiences rooted in user expectations and data, Blacksmith helps partners grow, innovate, and exceed their business objectives. Top clients include Google, General Electric, Voss Water, Arizona State University, and many more! 

If you have a passion for digital media and technology, then join our growing team of talented individuals! 

As a crucial part of our Production team, the Team Lead plays a vital role in managing projects and personnel. Our team is made up of cross-discipline professionals who have been pushing the limits of enterprise-level projects for over a decade. With ownership and input on innovative and challenging projects, as well as ongoing support engagements, you’ll have the chance to make a real impact. We believe in balanced and diverse workloads through dedicated resource management, and our supportive Production structure ensures autonomy while maintaining established PM processes.

• Remote – 100% work from home

• Competitive pay

• Opportunity to work and grow at an award-winning digital agency

• Manage the direct reports of junior project managers, oversee project resourcing and professional development, and ensure their well-being.

• Collaborate closely with group leaders to proactively address and manage concerns related to team members and/or projects within your pod.

• Act as the day-to-day Project Manager for 4-5 active projects; exhibiting an expert level ownership over all project scopes/plans, client meetings, written status updates, demos, risk management, and iterative scope/expectation management. Successfully created and executed project plans to deliver fixed price, retainer, and T&M projects within expected timelines and budgets.

• Ensure superior quality deliverables by collaboratively engaging cross-discipline leadership, and enforcing rigorous QA processes and standards to provide end-to-end delivery and client satisfaction.

• Lead discovery engagements that expertly define cross-discipline project requirements and demonstrate an expert understanding of underlying client business goals and objectives. Consistently identify strategic opportunities to engage with the BSA Sales team and collaborate toward building strong, long-term client relationships.

• You are the driving force behind your cross-discipline pod of teammates. With your experience in managing a team, leading collaborative team meetings, and fostering a positive and engaged team culture, you inspire those around you to strive for excellence.

• You have experience delivering full-scope, CMS-based web projects for enterprise clients, ideally in an agency environment, and with a practical understanding of the WordPress platform.

• You have a deep passion for challenges, be it a complex project or a demanding client, and you always strive to deliver strategic solutions that exceed expectations.

• You possess superior project awareness at all times; proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates.

• You demonstrate a senior-level consultative, client-focused approach that emanates expertise, professionalism, and transparency.

• You have excellent verbal and written English communication skills, both internally and externally. You are comfortable engaging and working with members of leadership to resolve conflicts and/or risks.

• 5+ years of project management experience in web design and development

• Leadership ability to effectively prepare, meet, present, and manage client calls

• Proficiency with WordPress

• Previous experience working at a digital agency or consulting firm

• Experience using PM software such as Jira

• Confidence in driving all aspects of the project’s process to keep the team focused and clients reassured 

• Technical writing skills for documentation

• 1+ years of fully remote PM experience