Technical Account Director

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Technical Account Director(TAD) position at Adobe offers a remarkable opportunity to be at the forefront of customer success and technical strategy. By joining our team, you will play a pivotal role in enabling our largest customers to increase their investment in Adobe’s Digital Experience Solutions.

• Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe's internal teams and third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and recommend how features fit within customers' environments.
• Lead architectural and design discussions to ensure optimized solutions.

• Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
• At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
• Strong customer facing skills, executive presence and presentation skills. Ability to collaborate multiple teams throughout Adobe and client­ side VPs, including CMOs and CXOs.
• Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large.
• Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
• Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
• Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target.
• Travel when permitted to client locations (approximately 15-20 percent).

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.