3Pillar Global

Technical Account Manager / Technical Customer Success Manager

Posted 2 Days Ago

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Remote

Hiring Remotely in United States

Mid level

Remote

Hiring Remotely in United States

Mid level

Serve as the technical lead for a portfolio of live customers, ensuring product delivery excellence and client satisfaction. Conduct technical discovery, understand customer data schemas and integrations, provide platform guidance and enablement, produce health/status reports, use DOMO for customer health monitoring, and coordinate with support and engineering to resolve issues and drive outcome-aligned adoption.

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3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

Technical Account Manager

3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Technical Account Manager to delight our clients through strong governance oversight and sustained product development excellence, to ensure that we drive excellence within product delivery.

At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally. As the Technical Account Manager, you will have oversight for client satisfaction and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes. You are accountable for governance in your teams - escalating to the Product Development Director for support.

Results are a must! Success in your role will be measured via a Delivery scorecard tied to account outcomes and client satisfaction, as well as revenue realization and direct margin targets. This role is expected to be 100% billable.

Responsibilities

Responsibilities:

Be the technical resource for live Customers within your portfolio
Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

Qualifications:

Customer Facing – able to present and lead calls on technical topics
Follow up on open technical items
Provide Guidance and enablement on the Loyalty platform
Operationalize your portfolio
Share trends in support, Platform Trends
Weekly status reports
Utilize DOMO cards to understand the health of customers
Investigations utilizing technical program expertise
Share trends in support, Platform Trends
Ability to assist/guide the SessionM Support and Engineering team in issue

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

Imagine a flexible work environment - whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.

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